CA Corp IT Support Analyst

Olen Properties•Newport Beach, CA

19h•$60,000 - $70,000•Onsite

About The Position

Olen is seeking a motivated and experienced individual to join our in-house IT team as an IT Support Analyst. Reporting to the IT Systems Director, the IT Support Analyst serves as the primary point of contact for end-user technology support and routine IT operations. This role supports company hardware, software, mobile devices, printers, Microsoft 365 services, and other business technologies while delivering a high level of customer service. The position serves as the front-line technical resource for the organization, resolving end-user issues whenever possible and escalating complex infrastructure, security, networking, or application-related issues to senior IT staff when appropriate. The IT Support Analyst also assists with documentation, asset management, technology deployments, process improvement efforts, and departmental initiatives.

Requirements

Associate degree, technical certification (CompTIA A+), related training, or an equivalent combination of education and relevant work experience in Information Technology or a related field.
Two (2) or more years of experience supporting desktop hardware, operating systems, software applications, and end users in a business environment.
Experience working within a helpdesk or ticket-based support environment.
Experience deploying and supporting desktop and laptop computers.
Experience providing customer service and technical assistance to users with varying levels of technical expertise
Experience supporting Microsoft Windows 11 operating systems.
Familiarity with Microsoft 365 applications and services.
Basic understanding of user account administration and identity management concepts.
Basic understanding of networking concepts, including IP addressing, DNS, DHCP, wired and wireless connectivity, and general network troubleshooting.
Experience troubleshooting desktop hardware, peripherals, printers, mobile devices, and common software issues.
Experience using remote support and remote assistance tools.
Familiarity with endpoint deployment, imaging, or device-provisioning processes.
Understanding of endpoint security, antivirus, security awareness, and general cybersecurity best practices.
Expert English language skills; both verbal and written
Strong customer service orientation with the ability to communicate effectively and patiently with non-technical users.
Ability to troubleshoot technical issues methodically while maintaining professionalism and composure.
Ability to guide users through remote troubleshooting and visualize workstation, office, and basic network layouts based on verbal descriptions.
Ability to clearly document issues, resolutions, procedures, and technical information.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to work independently, follow established procedures, and recognize when an issue should be escalated.
Demonstrates initiative, professionalism, integrity, confidentiality, accountability, and a team-oriented attitude.
A valid driver’s license and current auto liability insurance are required.

Nice To Haves

Experience supporting VoIP telephone systems and related end-user technologies is preferred.
Familiarity with SharePoint, file-sharing platforms, and cloud-based collaboration tools is preferred.

Responsibilities

Provide day-to-day technical support for desktops, laptops, printers, mobile devices, peripherals, and related workplace technologies.
Monitor and respond to helpdesk tickets, ensuring timely communication, troubleshooting, documentation, and resolution.
Serve as the primary support resource for end-user technology issues and escalate matters requiring advanced administrative, infrastructure, security, networking, or application support.
Provision, configure, deploy, maintain, and replace workstation hardware and peripheral equipment.
Assist with user onboarding and offboarding activities, including account administration tasks, device preparation, and access provisioning according to established procedures.
Maintain accurate inventory records for company technology assets, including hardware, assigned equipment, and related technology resources.
Support remote offices and company locations through remote assistance and occasional on-site support when required.
Create and maintain end-user documentation, knowledge base articles, procedural documentation, and technology guides.
Assist with software installation, configuration, upgrades, and troubleshooting.
Perform assigned work in accordance with established IT policies, standards, and procedures.
Other duties as assigned.