IT Support Analyst
About The Position
For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth. At Inspire Communities, we empower our employees to grow, succeed, and make a difference—both in our communities and in their careers. If you’re looking for a rewarding role where your work is valued, apply today! Job Summary: Are you a tech-savvy problem solver who thrives on delivering stellar support experiences? Inspire Communities is looking for an IT Support Analyst to be a key player in maintaining and advancing the digital backbone of our portfolio of communities. You'll be the go-to expert for diagnosing issues, improving systems, and ensuring secure and seamless operations.
Requirements
- 4+ years of IT support experience in a professional, multi-site environment
- Associate degree required
- Deep knowledge of Microsoft 365, SharePoint, Windows 10/11, and network environments
- Experience with cybersecurity tools like CrowdStrike, SentinelOne, Fortinet, or Microsoft Defender
- Strong troubleshooting skills across hardware, software, and cloud-based services
- Excellent communicator with a proactive and collaborative approach
- Comfortable working both independently and as part of a fast-moving IT team
Nice To Haves
- Bachelor's or IT certifications (CompTIA, Microsoft) are a plus
- Experience working with commercial-grade network and camera systems a plus
- Able to travel up to 10% to support field teams
Responsibilities
- Provide expert-level desktop and field tech support across computers, tablets, printers, Wi-Fi, phone systems, and camera systems
- Serve as a mentor and escalation point for junior support staff
- Collaborate with our Managed Service Provider (MSP) to ensure swift resolution of technical issues
- Manage and support Office 365, Active Directory, and SharePoint configurations
- Lead user onboarding and training for OneDrive, security best practices, and cloud-based collaboration tools
- Ensure compliance with cybersecurity protocols and data protection policies
- Respond to and track executive support needs with white-glove service
- Monitor and resolve Data Loss Prevention (DLP) alerts and enforce endpoint security
Benefits
- Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
- Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
- Retirement savings program with a company match
- Competitive time off, including ten holidays, vacation, sick time, and more
- Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
- Professional development resources and opportunities, including tuition reimbursement for qualifying programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
