IT Support Analyst

athenahealth•Belfast, ME

30d•$37,000 - $63,000•Hybrid

About The Position

We are seeking a motivated and detail-oriented IT Specialist to join our IT team. This role is responsible for providing technical support, maintaining IT systems, and assisting with troubleshooting hardware and software issues. The ideal candidate is eager to learn, has strong problem-solving skills, and a basic understanding of computer systems and networks.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Basic knowledge of computer hardware, operating systems (Windows/macOS), and software applications
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work independently and as part of a team
Technical troubleshooting
Customer service and communication
Time management and organization
Attention to detail
Adaptability and willingness to learn

Nice To Haves

Internship or hands-on experience in IT support
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Basic knowledge of Active Directory and Office 365
Industry certifications such as CompTIA A+, Network+, or similar

Responsibilities

Provide technical support to end users via phone, email, or in person
Troubleshoot and resolve hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Support user account management (password resets, access permissions, etc.)
Assist with system upgrades, patches, and routine maintenance
Document technical issues and solutions in the help desk system
Set up and configure new user workstations and equipment
Maintain inventory of IT assets and ensure proper usage
Follow IT policies, procedures, and security best practices