IT Support Analyst

TEKsystems • Norwell, MA

6d • $28 - $33 • Onsite

About The Position

The IT Support Analyst will be primarily responsible for Windows Desktop Support, asset management, laptops, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. The role involves troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations. This position will also support the "One Label" project to launch a universal label and asset tracking, assist with the company-wide Windows 11 migration project, maintain documentation for internal knowledge sharing, and assist with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.

Requirements

• Familiarity with Microsoft Intune and Azure AD
• Strong communication skills, with ability to explain technical issues in layman's terms
• Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
• Ability to create and maintain internal knowledge articles
• Printer troubleshooting experience, especially in remote environments

Nice To Haves

• Group Policy not required

Responsibilities

• Troubleshoot and resolve escalated support issues onsite and remotely
• Ensure support tickets are resolved in accordance with SLAs and company procedures
• Configure hardware/software to customer specifications
• Author and maintain internal support documentation
• Deliver support for desktop computers, laptops, peripherals, and mobile devices
• Install and configure desktop hardware/software using standard procedures
• Collaborate with vendors and internal teams to resolve issues
• Work with various Windows system images and support Windows 11 migration
• Set up and troubleshoot domains, user accounts, and software accounts
• Configure, test, and troubleshoot network connectivity and wireless access
• Perform hardware upgrades and replacements
• Format, install, maintain, and troubleshoot desktop/laptop systems
• Occasionally supplement desk-side support team during vacations or acquisitions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed