IT Support Analyst

TitleEase•Warwick, RI

About The Position

We are seeking a highly organized and technology-driven IT Support Analyst to join our Information Technology team. This role is ideal for someone who enjoys balancing day-to-day IT operations with strategic technology initiatives. You'll work closely with the Director of IT, managed service providers, software vendors, and internal teams to help maintain a secure, reliable, and efficient technology environment while supporting projects that strengthen our cybersecurity posture, modernize our infrastructure, and improve the employee experience.

Requirements

2+ years of experience in IT operations, technical support, cybersecurity, project coordination, or a related technology role.
Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, endpoint management, and modern business technology environments.
Strong organizational, documentation, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment.
Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, phishing awareness, and security best practices.

Nice To Haves

You enjoy solving problems, improving processes, and helping others succeed through technology.
You're proactive, detail-oriented, and thrive in a collaborative environment where you can balance operational support with strategic initiatives.
You take pride in keeping technology secure, projects organized, and systems running smoothly while contributing to the continued growth and success of TitleEase.

Responsibilities

Coordinate day-to-day IT support requests, assist with employee onboarding and offboarding, manage user accounts and technology assets, maintain IT documentation, and help ensure technical issues are resolved efficiently.
Support technology initiatives by tracking milestones, coordinating with vendors and internal stakeholders, documenting project progress, and helping drive projects to successful completion.
Assist with administration of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, user licensing, endpoint management, and access controls.
Support cybersecurity initiatives by maintaining documentation, assisting with audit readiness, tracking remediation efforts, supporting vendor security reviews, and helping maintain business continuity and security awareness programs.
Develop and maintain IT procedures, knowledge base articles, system documentation, and standard operating procedures while identifying opportunities to improve operational efficiency and technology processes.
Partner with managed service providers, software vendors, and internal departments to coordinate technology services, resolve issues, and ensure the successful delivery of IT initiatives.