IT Support Analyst

TEKsystems • Lafayette, LA

1d • $14 - $17 • Onsite

About The Position

We are seeking an IT Support Technician to join a collaborative IT support team responsible for delivering exceptional technical assistance to internal employees. This role will provide a combination of phone, remote, and hands-on support while managing incidents and service requests through a ticketing system. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows environments and common enterprise applications.

Requirements

• 1+ years of experience in IT support, help desk, desktop support, or technical support.
• Experience troubleshooting Windows 10/11 operating systems.
• Knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience supporting hardware, software, and user account issues.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Experience using a ticketing system such as Freshdesk, ServiceNow, Jira, or similar.

Nice To Haves

• Experience with PC imaging and device deployment.
• Familiarity with Dell hardware environments.
• Exposure to Active Directory and user account administration.
• Experience supporting engineering or design applications such as AutoCAD.
• CompTIA A+ or other relevant IT certifications preferred.

Responsibilities

• Provide Tier I technical support to internal end users via phone, email, and in-person interactions.
• Troubleshoot and resolve hardware, software, and access-related issues in a timely manner.
• Manage and update support tickets through the organization's ticketing system, ensuring accurate documentation and resolution.
• Support Windows 10/11 operating systems, Microsoft 365 applications, and other business-critical software.
• Perform password resets, account unlocks, and basic Active Directory administration tasks.
• Escalate complex technical issues to Tier II support teams when necessary.
• Image, configure, deploy, and replace Dell laptops and desktop computers.
• Install, upgrade, and maintain hardware peripherals including monitors, printers, docking stations, and other devices.
• Assist with workstation setups, moves, adds, and changes.
• Maintain a high level of customer service while supporting employees across the organization.
• Contribute to knowledge base documentation and process improvement initiatives.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed