IT Support Analyst - US

mSupply • St. Louis, MO

4d • Hybrid

About The Position

The IT Support Analyst provides day-to-day technical support to employees across multiple locations, helping ensure reliable access to the tools and technology needed to stay productive. This role is responsible for troubleshooting common IT issues, supporting end users across a variety of systems and devices, and delivering responsive customer service in a fast-paced environment. The position also participates in an on-call rotation to support urgent technical issues outside of regular business hours.

Requirements

• 2+ years of experience in IT support, help desk, desktop support, or related customer support roles
• Working knowledge of Windows operating systems, Microsoft 365, printers, mobile devices, VPN connectivity, and remote support tools
• Strong troubleshooting, communication, and customer service skills
• Ability to prioritize and manage multiple support requests in a fast-paced environment
• Willingness to participate in an on-call support rotation

Nice To Haves

• Experience using ticketing systems and documenting technical issues preferred

Responsibilities

• Provide technical support to employees by phone, email, remote support tools, and ticketing systems
• Troubleshoot and resolve issues related to computers, printers, mobile devices, passwords, VPN connectivity, Microsoft 365 applications, and other business technology tools
• Document issues, resolutions, and support activities within the ticketing system
• Escalate complex or unresolved issues to appropriate IT teams when necessary
• Support employee onboarding and offboarding activities, including device setup, account provisioning, and access support
• Assist with maintaining a positive end-user experience by delivering timely, professional, and customer-focused support
• Participate in an on-call rotation to assist with critical after-hours IT support needs

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed