IT Support Analyst

Rehlko•Waukesha, WI

1d•Onsite

About The Position

The IT Support Analyst will provide a high-quality 1st and 2nd line support service, resolving issues in a timely manner and keeping users fully informed at all times. This role involves a range of responsibilities from PC/laptop builds and mobile phone setups to managing helpdesk tickets, conducting audits, and maintaining IT assets. The analyst will also be involved in local purchasing of IT equipment, assisting with the Group Wide Helpdesk System, administering mobile communication devices, and managing internal/external audits. Key duties include controlling IT stock, maintaining the Asset register, ensuring adherence to Health, Safety, Environmental, and Quality management policies, and maintaining a clean work environment. The position also requires managing network patching, adding/removing network equipment and servers as directed by the Group Infrastructure Manager, and general maintenance of the server cabinet. Travel to other sites within the USA and internationally may be required. The company, Rehlko (formerly Clarke), is a global leader in energy resilience, committed to creating an energy-resilient world and fostering a safe, sustainable, and inclusive work environment. They offer competitive compensation, benefits, work-life flexibility, recognition, and career development opportunities.

Requirements

Strong face-to-face and telephone communication skills, helpful and speaks in terms others understand.
Works well in a team.
Customer focused, helpful and wants to deliver an excellent service.
Organizes time and work effectively.
Flexible and adaptable.
Good knowledge of Microsoft Office.
Experience of working in an IT environment where strong customer service and communication skills are required.
Active Directory.
Understanding of PC hardware setup and configuration.
Minimum of two years previous experience working on a helpdesk.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Degree in IT (preferred)
Additional IT Qualifications – e.g. MCP (desirable)
Works well under pressure

Responsibilities

Provide a high-quality 1st and 2nd line support service, resolving issues in a timely manner and keeping users fully informed at all times.
PC/laptop builds and rebuilds.
Mobile Phone Setups and Enrolment.
Completion of tickets logged by users in the IT Helpdesk.
Audits to check that the Acceptable Usage Policy is not being breached.
General asset maintenance.
Local purchasing of IT equipment following company procedures.
Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.
In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.
Manage internal external audits in line with requirements.
Manage requests for purchases from users and IT department.
Control availability of stock for use by the IT department, ordering replacements as necessary.
In conjunction with other members of the IT team, update and maintain Asset register.
Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.
Maintain a clean and tidy work environment at all times.
Managing network patching for users, servers and other network equipment ensuring good cable management and keeping the server cabinet neat and presentable.
Addition and removal of network equipment and servers from the server cabinet as directed by the Group Infrastructure Manager with support from the team in the UK.
General maintenance of the server cabinet including cleanliness and changing the filters as directed by the Group Infrastructure Manager.
Travel to our other sites within the USA and internationally if required.