IT Support Analyst - Pittsburgh Regional Office

Comcast • Pittsburgh, PA

6d • Onsite

About The Position

The IT Support Analyst I provides entry-level technical support to end users by resolving service desk tickets and assisting with routine hardware and software issues. This role is highly customer-facing and requires strong communication skills, a service-oriented mindset, and the ability to support both office employees and nearby retail locations. The ideal candidate is eager to learn, follow established processes, and deliver high-quality user experience while working under guidance from senior IT staff.

Requirements

• 0–2 years of experience in IT support, help desk, or a related technical field
• Strong customer service mindset with the ability to support non-technical users effectively
• Valid Driver License
• Excellent verbal and written communication skills
• Basic knowledge of computer hardware, operating systems, and common business applications (e.g., Windows, Microsoft 365)
• Ability to follow established procedures and troubleshoot using standard methodologies
• Strong problem-solving skills with attention to detail
• Ability to work independently with guidance and as part of a team

Nice To Haves

• Exposure to ticketing systems (e.g., ServiceNow, Jira Service Desk)
• Familiarity with Active Directory, device setup, or basic networking concepts
• Previous experience supporting retail or multi-site environments

Responsibilities

• Respond to service desk tickets and user requests, ensuring timely resolution while following established IT support procedures
• Provide onsite and remote IT support across the primary office location and surrounding retail stores
• Assist with installation, setup, and maintenance of desktop hardware, software, and peripherals
• Troubleshoot basic technical issues (e.g., laptops, printers, mobile devices, applications) using standard diagnostic processes
• Deliver exceptional customer service by communicating clearly, setting expectations, and following up with users throughout issue resolution
• Support routine hardware and software deployments, upgrades, and device configurations
• Participate in system maintenance tasks, updates, and inventory tracking under supervision
• Document technical issues, resolutions, and user interactions accurately in the service desk system
• Assist with onboarding and basic user training on standard applications and IT tools
• Travel to nearby retail locations as needed to provide hands-on IT support

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree