IT SUPPORT ANALYST

VigorCare Pediatric Services•Austin, TX

1d•Onsite

About The Position

We are seeking an experienced IT Support Analyst to join our team in Houston, Texas. The IT Support Analyst will provide technical support to our staff and ensure the smooth operation of our information systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in IT support or a similar role
Strong knowledge of Windows and Mac operating systems
Experience with network troubleshooting and administration
Familiarity with Active Directory, Exchange, and Office 365
Excellent problem-solving and communication skills
Ability to work independently and in a team environment
Attention to detail and strong organizational skills
Ability to prioritize and manage multiple tasks in a fast-paced environment

Nice To Haves

Experience in the healthcare industry is a plus

Responsibilities

Provide technical support to staff for hardware, software, and network issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems, printers, and other IT equipment
Monitor and maintain network and system security
Perform regular backups and ensure data integrity
Create and maintain technical documentation and user guides
Train staff on new technologies and systems
Collaborate with IT team members to identify and implement system improvements
Stay updated on industry trends and advancements in technology
Participate in on-call rotation for after-hours support as needed