IT Support Analyst

Radiant Industries•El Segundo, CA

2d•$30 - $35•Onsite

About The Position

Radiant is seeking a dedicated IT Support Analyst. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This role requires you to be both reactive and proactive, from troubleshooting and solving problems to implementing process improvements for smoother employee experiences. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies.

Requirements

Bachelor's degree from an accredited institution.
1+ years in a help desk, IT associate, analyst, or similar industry position.
Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
Excellent and effective verbal and written communication.
Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.

Nice To Haves

2+ years in a help desk, IT associate, analyst, or similar industry position.
Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
Experience with troubleshooting macOS and Linux.
Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.
Eager to continuously learn new technologies with an innate sense of curiosity.

Responsibilities

Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
Manage the support request software system, Jira, to ensure timely and effective issue resolution.
Maintain IT inventory including workstations and accessories.
Collaborate with other members of IT to complete user-facing projects.
Provide smooth and effective onboarding and off-boarding for all employees and contractors.
Develop and maintain documentation and processes as the company scales.

Benefits

Substantial incentive stock plan for all full-time employees.
100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.
Sponsored memberships for employees and their dependents.
100% top tier plan coverage + 50% for dependents.
100% top tier plan coverage, orthodontia extra, 50% for dependents.
Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.
Daily catered lunch.
Free snacks and drinks.
Flexible PTO policy.
Remote workday allocation.
Company and team-bonding events, happy hours and in-person camaraderie.
Beautiful El Segundo headquarters close to the Pacific Ocean.