IT Support Analyst IV (US)
About The Position
The IT Support Analyst IV provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. The role performs work on the access provisioning aspects of the application/system support, acts as a Subject Matter Expert and reference for team members or clients, and performs applications/systems that are moderate to highly complex under minimal management supervision. The analyst performs problem determination including data gathering, analysis and resolution of client applications issues, configures and administers access provisioning requirements to satisfy business applications in co-ordination with appropriate stakeholders, and develops scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment. Additionally, the role gathers requirements from the team and designs/identifies provisioning to satisfy end user requirements.
Requirements
- Bachelor's degree required in Computer Science or technical certification
- 3+ years' experience
Responsibilities
- Performs work on the access provisioning aspects of the application/system support
- Acts as a Subject Matter Expert and references for team members or clients
- Performs applications/systems under minimal management supervision that are moderate to highly complex
- Performs problem determination including data gathering, analysis and resolution of client applications issues
- Configures, and administers access provisioning requirements to satisfy business applications in co-ordination with appropriate stakeholders
- Develops scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
- Gathers requirements from team and designs/identifies provisioning to satisfy end user requirements
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
