IT Support Technician (US)

Cadillac Formula 1® Team•Fishers, IN

8d•Onsite

About The Position

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

Requirements

Experience in IT support/service desk roles within fast-paced technical environments
Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
Experience with Microsoft 365 Admin center including, Intune, Entra, Mobile Device Management, User and device management. Experienced with Active Directory, group policy, DHCP and DNS
Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
Familiar with ITIL-aligned service management processes and best practices
Excellent troubleshooting, communication, and customer-service skills with a proactive, “can-do” attitude and strong workload-prioritization abilities

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified)
Experience in motorsport, aerospace, or engineering environments preferred

Responsibilities

Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
Manage user access and security permissions across various systems and applications
Maintain up-to-date documentation of IT assets, configurations and software licenses
Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents