Executive Technology Support Specialist / IT Operations Analyst IV (US)

TD•New York, NY

3d•$32 - $48•Onsite

About The Position

This role serves as the primary point of contact for executive-level technical support, providing white-glove service to TD Bank Executives, their support staff, and designated employees across the U.S. The position is fully onsite Monday through Friday and requires strong technical troubleshooting skills, sound judgment, discretion, and a commitment to delivering an exceptional support experience with a focus on first-contact resolution. Key responsibilities include providing hardware, software, mobile device, e-Messaging, and application support; diagnosing and resolving technical issues; supporting executive meetings and events both onsite and remotely; assisting with technology adoption and change initiatives; and ensuring compliance with TD policies, standards, and recovery procedures. The role also partners closely with technology teams, vendors, and business stakeholders to deliver seamless executive support while identifying opportunities to improve processes and service delivery. The position includes a physical component and requires frequent domestic travel throughout the U.S. Team members should be comfortable with extended periods of standing and walking, lifting and transporting technology equipment (typically under 25 lbs. with occasional lifting over 25 lbs.), as well as occasional kneeling, crawling, and reaching overhead when setting up, supporting, or troubleshooting technology solutions for executive offices, meetings, and events.

Requirements

3+ years' experience
Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree

Nice To Haves

Superior written and verbal communication skills, with the ability to communicate clearly, calmly, and professionally with executive audiences.
Flexibility to work variable schedules based on business needs.
Advanced computing, troubleshooting, and navigation abilities across enterprise technology environments.
Outstanding customer service orientation with a focus on professionalism, urgency, discretion, and colleague experience.
Experience with ticketing systems (considered an asset).
Strong team collaboration skills.
Proficiency in Microsoft 365 applications (Outlook, Word, Excel, OneNote, PowerPoint, Teams, etc).
Proficient in Microsoft Copilot and other AI-powered productivity tools, with the ability to leverage generative AI to improve efficiency, communication, and decision-making.
Ability to train TD Executives and their support staff on new technologies, while translating complex technical issues into clear, concise, and business-friendly language.
Demonstrated professionalism, confidentiality, and sound judgment when handling confidential or sensitive information.
Ability to manage competing priorities while maintaining a strong focus on colleague experience and timely resolution.
Demonstrated ability to provide professional, discreet, and high-touch technical support in an executive-facing environment.
A+, Microsoft, Cisco, TQM, ITIL Certification preferred

Responsibilities

Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
Acts as a reference for team members or clients
Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met
Actively involved in resolving client applications issues
Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.
Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
Performs problem determination including data gathering and analysis
Ensures post incident/secondary documentation is accurate and complete
Providing hardware, software, mobile device, e-Messaging, and application support
Diagnosing and resolving technical issues
Supporting executive meetings and events both onsite and remotely
Assisting with technology adoption and change initiatives
Ensuring compliance with TD policies, standards, and recovery procedures
Partnering closely with technology teams, vendors, and business stakeholders to deliver seamless executive support while identifying opportunities to improve processes and service delivery.