IT Support Analyst IV

TD•Toronto, ON

3d•CA$69,700 - CA$84,000•Onsite

About The Position

This role is primarily responsible for providing RTB (Run-the-Bank) support for Banking Operations technology applications in a 24x7 follow-the-sun global support environment.

Requirements

Experience in Banking Operations technologies and operations related to Compliance and Surveillance
Practical working experience in multi-tier applications support.
Practical experience of support both Physical, and VMware environments
Understanding of financial markets and products.
Must have experience working with developers, business analysts, and infrastructure support teams.
Experience in scripting, automation and process improvement
Strong understanding of ITIL Incident Management, Problem Management and Change Management
Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java.
Experience in usage and configuration of monitoring tools. Eg: Datadog, Dynatrace, Splunk, ITRS Geneos.
Experience in release/deployment both manual deployment and using CI/CD tools like Jenkins/GITHub
Good understanding of Azure Cloud environment
Excellent written and verbal communication skills. Ability to clearly articulate a concise, focused and audience-targeted message (communication efficiency) an absolute must.

Nice To Haves

Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
Knowledge of cloud technologies, including Azure
Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
Experience in messaging, middleware, Java application servers
Computer science or Mathematics degree desired

Responsibilities

Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
Perform proactive application health checks to prevent potential failures
Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
Ensure problem resolutions are released in production on-time and with high quality.
Ensure all changes to the Production Environment follow the TD Securities Change management process.
Ensure change activities are performed on time, minimizing risk to the service/business environment
Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
Update knowledge-based articles on timely manner and conduct trainings across regions.
Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide after-hours support if required