IT - Support Analyst 1
About The Position
Northland Properties Corporation (NPC) is seeking an IT - Support Analyst 1 for their Support Centre in Vancouver, BC. This is a full-time, onsite position. The role involves providing support for customer requests, analyzing problems, and escalating issues when necessary. The analyst will communicate technical information to non-technical users, troubleshoot desktop and printer hardware and software issues, and install, configure, and test new workstations, peripheral equipment, and software. Additionally, the role includes troubleshooting LAN/WAN and connectivity issues.
Requirements
- Minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR a university degree or diploma in computer science recent graduate
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Strong written documentation and note-taking skills
- Ability to learn quickly in a fast-paced environment
- Ability to prioritize multiple tasks while maintaining attention to detail
- Experience supporting Microsoft Windows operating systems
- Basic understanding of networking concepts including: TCP/IP, DNS, DHCP, VPN Connectivity, Wireless Networking
- Vancouver based
- This is an onsite position
Nice To Haves
- Microsoft 365 Administration
- Microsoft Entra ID (Azure Active Directory)
- Azure Fundamentals
- IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
- Sophos Endpoint Security
- Dell hardware platforms
- Cisco, Meraki, or Ubiquiti networking equipment
- Enterprise laptop and desktop deployments
- Hospitality technology platforms
- Multi-site support environments
- Customer service or hospitality experience
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft 365 Fundamentals (MS-900)
- Cisco Certified Network Associate (CCNA)
- Candidates currently studying toward these certifications are encouraged to apply.
Responsibilities
- Provide support for customer requests, analyze problems, and escalate issues when necessary
- Communicate technical information to nontechnical users
- Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
- Install, configure, and test all new workstations, peripheral equipment, and software
- Troubleshoot LAN/WAN and connectivity issues
Benefits
- Health/Dental/Vision
- RRSP
- Paid Time Off
- Employee Perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
