IT Support Administrator (Service Desk/Desktop Support)

TEKsystems•Berwyn, IL

27d•$25 - $30•Onsite

About The Position

We are seeking an IT Support Administrator to provide Tier 1 and Tier 2 support within a fast-paced enterprise environment. This role supports a global user base across Windows, macOS, mobile devices, collaboration platforms, and identity management systems. The ideal candidate will bring strong customer service skills, technical aptitude, and hands-on experience with modern endpoint management and service desk technologies.

Requirements

1-3 years of Service Desk, Desktop Support, or Help Desk experience.
Hands-on experience with Okta, Intune, and JAMF.
Experience utilizing ServiceNow, Jira, Freshworks, or comparable ticketing systems.
Strong troubleshooting skills supporting Windows 11, macOS, and Microsoft 365.
Experience supporting mobile devices and endpoint hardware.
Excellent written and verbal communication skills.
Strong customer service mindset with the ability to work effectively under pressure.
Experience supporting global or hybrid workforces.
Experience supporting executive or VIP users.
Knowledge of Autopilot and modern device deployment methodologies.
Associate degree in Information Technology or equivalent experience.
Microsoft, Apple, ITIL, Okta, JAMF, or related certifications.

Nice To Haves

Experience with Okta user provisioning and access management
Experience with Intune device deployment and management
Experience with JAMF administration and Apple support
Experience with ServiceNow, Jira, or Freshworks ticketing systems
Strong communication and customer service skills
Able to clearly articulate troubleshooting methodology and technical experience
Comfortable supporting both executives and end users in a hybrid environment

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, operating systems, and enterprise applications.
Support a mixed environment consisting of Windows, macOS, iOS, and Android devices.
Manage user provisioning, permissions, and application access through Okta.
Deploy, image, configure, and troubleshoot devices using Intune.
Support Mac environments and Apple device management using JAMF.
Manage incidents and service requests within ServiceNow, Jira, Freshworks, or similar ticketing platforms.
Troubleshoot Microsoft 365, Teams, email, and collaboration tools.
Support conference room and video conferencing technologies.
Serve as an escalation point for technical issues requiring advanced troubleshooting.
Create and maintain technical documentation and knowledge base articles.
Collaborate with infrastructure, security, networking, and endpoint engineering teams.
Support onboarding, offboarding, hardware deployment, and asset management activities.
Deliver exceptional customer service to employees ranging from entry-level staff to executives.