Desktop Support Administrator

TEKsystems•Westfield Center, OH

3d•$24 - $28•Hybrid

About The Position

This role is primarily focused on laptop refreshes, accounting for approximately 90% of the work, with around 1000 laptops refreshed annually. Much of this process is automated using SCCM. The position is customer-facing and also involves handling support tickets (break/fix and software installs), troubleshooting, and utilizing AI to find solutions. The hiring manager emphasizes personality and team fit as crucial, given the customer-facing nature of the role. The ideal candidate will have 2-4 years of experience and strong soft skills, including communication, drive, and a willingness to learn.

Requirements

2-4 years of experience in a desktop support role.
Proficiency in SCCM.
Strong knowledge of Windows OS (M365).
Ability to review and follow technical documentation.
Strong soft skills, including communication and a drive to learn.
Experience with Help desk support, Service Desk, Hardware/Software support, Troubleshooting, Technical support, Customer service, Microsoft Office, Office 365, Hardware, Imaging, Internet Explorer, Troubleshooting hardware, and Ticketing systems.

Nice To Haves

Knowledge of Citrix.
Familiarity with Active Directory.
Basic scripting knowledge, particularly Powershell.

Responsibilities

Perform laptop refreshes (approximately 1000 per year), largely automated via SCCM.
Handle support tickets, including break/fix issues and software installations.
Troubleshoot hardware and software problems.
Utilize AI tools to research and resolve technical issues.
Interact directly with end-users, providing a customer-facing support experience.