IT Desktop Support Administrator

Ivalua•Pittsburgh, PA

8h•$48,750 - $81,250•Hybrid

About The Position

This is an exciting opportunity for an experienced IT Desktop Support Administrator at Ivalua based out of our Pittsburgh, PA office. In addition to delivering high-touch local IT support, you will serve as the primary U.S. relay for our global Microsoft Intune endpoint management environment, collaborating closely with our EMEA and APAC IT Support team. You will be part of the global IT Infrastructure & Support Team that manages IT infrastructure, cloud computing, and workplace technology at Ivalua. Our team works hard, plays hard, and fosters a collaborative environment where you can focus, innovate, and perform at your best. This position reports to the Manager, IT in AMER.

Requirements

Bachelor’s degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master’s degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience
Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
Application packaging, driver deployment, and printer management.
Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
Good computer and network security awareness.
Ability to work independently in a local office setting while communicating and collaborating effectively across global departments and time zones.
A strong customer-first approach, excellent problem-solving ability, and flexibility to adapt to evolving technical needs.
Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
Ability to work seamlessly across diverse teams, global offices, and differing time zones.
Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.

Nice To Haves

Professional certifications such as Google Workspace Administrator Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, A+, or Network+.
Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
Prior experience managing office physical access control platforms or collaborating with global security and IT teams.

Responsibilities

Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
Manage application packaging, deployment, and update updates across the desktop environment.
Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.
Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.
Administer user access rights and identity management in alignment with the principle of least privilege.
Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
Serve as the local IT Security contact: uphold security policies, maintain computer security hygiene, and collaborate with the Infosec team on threat analysis and remediation.