IT Support Administrator II

Bioventus • Memphis, TN

6d

About The Position

Provide second-level IT support in partnership with the IT Service Desk, resolving escalated incidents and service requests while delivering hands-on technology support at Bioventus locations. The role administers and supports end-user computing, local infrastructure, and SaaS applications. The position may require domestic or international travel to support offices, data centers, projects, and corporate events.

The successful candidate will provide customer-focused technical assistance, collaborate with internal and external partners, help users adopt technology, and support office and infrastructure initiatives. The role also requires conducting business in compliance with Bioventus’ Code of Compliance and Ethics, applicable policies and procedures, and internal controls.

Requirements

• Bachelor’s degree and a minimum of two years of relevant IT support experience, or a high school diploma/equivalent and a minimum of four years of relevant IT support experience.
• Strong hands-on troubleshooting skills across computer hardware, operating systems, software installation and upgrades, malware-related issues, and user access and permissions.
• Demonstrated proficiency supporting Windows and macOS environments, including endpoint hardware, peripherals, and business applications.
• Demonstrated proficiency supporting and administering Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft 365 Apps; experience troubleshooting application, authentication, collaboration, synchronization, and access-related issues.
• Experience installing, configuring, troubleshooting, and supporting printers, scanners, conference room technology, and other end-user peripherals.
• Working knowledge of networking concepts and ability to perform initial troubleshooting of connectivity, wired/wireless networking, and related end-user issues.
• Strong verbal and written communication skills, including explaining technical concepts to non-technical users, training employees on technology and business applications, and proactively communicating emerging issues and risks to leadership.
• Ability to provide professional, customer-focused technical support, including effectively managing challenging situations and dissatisfied users.
• Ability to manage competing priorities, meet deadlines, maintain appropriate confidentiality, and responsibly handle sensitive business and user information.
• Ability to work effectively with Service Desk personnel, infrastructure and application teams, vendors, contractors, and business stakeholders to resolve issues and support technology initiatives.

Nice To Haves

• Previous experience supporting Call Center operations.
• Previous experience supporting SAP users.

Responsibilities

• Own escalated Service Desk incidents and requests, providing timely troubleshooting, resolution, and onsite run/fix support.
• Support users, conference rooms, printers, workstations, peripherals, and other office technology; coordinate with vendors and internal technical teams as needed.
• Manage, support, and troubleshoot corporate endpoints using Microsoft Intune, including provisioning, application deployment, compliance, security, updates, and lifecycle management.
• Partner with internal customers, vendors, contractors, project teams, and specialized IT teams to implement and support technology solutions.
• Participate in office openings, relocations, expansions, and technology refreshes, including equipment installation, configuration, and deployment.
• Train users on new technology, communicate effectively during incidents and outages, and professionally de-escalate challenging support situations.
• Travel domestically or internationally as needed to support offices, data centers, projects, and corporate events.
• Conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, applicable policies and procedures, and internal controls.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level