IT Support Administrator

Astro Shapes•Struthers, OH

About The Position

Astro Shapes is seeking a hands-on, customer-focused IT Support Administrator to support employees and production operations in a fast-paced manufacturing environment. The role provides broad exposure to endpoint management, networking, cloud technologies, mobile device management, cybersecurity fundamentals, and manufacturing technology systems. The administrator works with employees across the organization and may build skills relevant to future growth in network administration, cloud infrastructure, cybersecurity, or systems engineering.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 2 years of IT support, help desk, or systems administration experience.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Comfort working in both office and manufacturing settings.

Nice To Haves

Experience with Windows operating systems and Microsoft 365 environments.
Experience with Active Directory and Microsoft Entra ID.
Experience with MDM platforms such as Jamf, SOTI, or similar.
Experience supporting PCs, printers, scanners, and mobile devices.
Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Experience with IT ticketing systems such as Jira Service Management or ServiceNow.
Experience with VoIP phone systems and telecommunications support.
Experience supporting manufacturing or industrial environments.
Familiarity with ERP systems.
Exposure to cybersecurity practices and endpoint security tools.
Certifications such as CompTIA A+, Network+, Microsoft, Jamf, or similar credentials.

Responsibilities

Serve as the first point of contact for IT issues across office and manufacturing environments.
Troubleshoot hardware, software, network, and application issues; provide customer service, manage support requests, and document resolutions.
Support users remotely and onsite.
Configure, deploy, maintain, and troubleshoot Windows workstations and laptops, Apple devices, printers and label printers, mobile devices and tablets, handheld scanners, and warehouse technology.
Manage hardware inventory, asset tracking, and lifecycle replacements.
Deploy and maintain devices through enterprise management platforms; support enrollment, security policies, updates, and application deployments.
Assist with MDM solutions, including Jamf and SOTI, and support automated device provisioning through modern deployment tools.
Create and maintain user accounts, permissions, and security groups; support Active Directory, Microsoft Entra ID, and MFA.
Assist with onboarding and offboarding and help maintain IT security standards and best practices.
Support technology used in production and warehouse operations, including shop-floor PCs, scanners, label printers, and connected devices.
Partner with operations teams to resolve issues affecting productivity and help keep systems available for manufacturing operations.
Perform basic network troubleshooting and connectivity diagnostics; assist with VoIP phone setup, moves, additions, and support.
Escalate and collaborate on complex infrastructure issues and support network equipment, wireless connectivity, and local site communications.
Assist users with company software and business systems; support application installations, updates, and troubleshooting.
Work with internal teams and vendors to identify and resolve software issues.