IT Support Administrator

TEKsystems • Allouez, WI

10d • $20 - $26 • Onsite

About The Position

The IT Support Administrator serves as the first point of contact for technical support across the organization, providing help desk and desktop support, resolving user issues, managing support tickets, and assisting with administration of IT systems and end-user technologies. The role works with corporate users, site support teams, and other IT professionals to resolve issues promptly and provide a positive user experience. It offers exposure to enterprise technologies, cybersecurity tools, infrastructure support, and IT operations.

Requirements

• Degree or diploma in Computer Science, Information Systems, Network Security, or a related field; equivalent combinations of education and experience are also considered.
• Experience providing technical support in a help desk, service desk, desktop support, or IT support environment.
• Knowledge of Windows operating systems, desktop hardware, and Microsoft 365 applications.
• Experience using ticketing systems and IT service management platforms.
• Familiarity with Active Directory, user account administration, and workstation deployment processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work effectively in a time-sensitive environment.
• Strong organizational skills and attention to detail.

Nice To Haves

• Microsoft certifications such as MCP, A+, Network+, or related credentials.
• Knowledge of Microsoft security technologies and enterprise security best practices.
• Exposure to endpoint detection and response (EDR), identity and access management (IAM), PKI, encryption, and firewall technologies.
• Experience with software imaging, patch management, and endpoint administration.
• Basic to intermediate PowerShell scripting experience.
• Experience supporting enterprise applications and business-critical systems.

Responsibilities

• Serve as the primary point of contact for technical support requests and assist end users in a timely, professional manner.
• Troubleshoot hardware, software, workstation, printer, and basic network connectivity issues.
• Manage and document incidents, service requests, and resolutions in Jira and other IT service management tools.
• Provide desk-side and remote support for corporate users and business teams.
• Escalate complex issues to the appropriate IT teams while maintaining ownership and communicating throughout resolution.
• Assist with workstation deployments, imaging, software installation, patch management, and hardware lifecycle activities.
• Support user account administration, including Active Directory and Microsoft 365-related tasks.
• Monitor system health and conduct routine operational checks to help maintain reliability and security.
• Maintain and update technical documentation, knowledge base articles, and support procedures.
• Participate in troubleshooting and contribute to root cause analysis for recurring incidents.
• Support IT security initiatives, including software updates, endpoint protection, and compliance-related activities.
• Learn and use automation and scripting tools, including PowerShell, to improve operational efficiency.
• Collaborate with IT teams on projects, technology upgrades, and process improvements.
• Prioritize and manage multiple support requests while maintaining a high level of customer service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary life and AD&D coverage for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, which may include PTO, vacation, or sick leave

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree