IT Supervisor

Parrish Medical Center•Titusville, FL

1d•Onsite

About The Position

The IT Supervisor reports to the Executive Director of IT and is responsible for leading day-to-day operations of the Service Desk and Desktop Support functions. This role ensures high-quality, timely end-user support across the organization, while driving operational efficiency, standardization, and continuous improvement. This position oversees technical teams that provide front-line support and desktop services, ensuring alignment with organizational priorities and IT best practices. This position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Requirements

Associate degree in Information Technology, Computer Science, or related field required.
3 to 5 years of IT-related experience is required.
Valid State of Florida Drivers License (FDL) and Motor Vehicle Record (MVR) that is acceptable to PMC’s corporate automobile insurance carrier is strongly preferred — license will be screened prior to employment and annually thereafter (if applicable).
AHCA fingerprint clearance required.
ITIL Foundation or Six Sigma Yellow Belt certification is required to be obtained within 1 year of employment.

Nice To Haves

1 to 2 years of progressive IT support experience, including supervisory or lead, is preferred.

Responsibilities

Provide leadership and direct supervision to Service Desk and Desktop Support staff, including workload management and staffing coverage.
Ensure timely resolution of incidents and service requests while maintaining high customer satisfaction and service level performance.
Oversee IT service delivery processes and ensure adherence to established procedures and ITSM best practices.
Coordinate escalation and resolution of complex technical issues across IT teams.
Standardize troubleshooting, documentation, and knowledge base development.
Oversee desktop lifecycle management including deployment, imaging, patching, and asset tracking.
Ensure endpoint security, compliance standards, and protection measures are implemented.
Monitor service desk metrics and identify opportunities to improve efficiency and user experience.
Lead process improvement initiatives and workflow optimizations.
Partner with IT leadership and departments to align support operations with organizational priorities.
Oversee onboarding/offboarding processes and device provisioning.
Provide staff development including coaching, training, and performance evaluations.
Conduct root cause analysis and implement corrective actions.
Coordinate vendor interactions and technology-related services.
Stay current with emerging technologies and industry trends.
Performs similar or related duties as assigned.
Knows fire, disaster and safety procedures and regulations as it pertains to the work area