IT Student Associate, College of Natural Sciences

The University of Texas at Austin•Austin, UT

4d•Onsite

About The Position

We are seeking proactive and goal-focused student workers to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department. IMPORTANT: Applicants must be actively enrolled at the University of Texas at Austin. Must be authorized to work in the US.

Requirements

Must be actively enrolled at the University of Texas at Austin
Must be authorized to work in the US
Must not have additional position within the university
Must be able to commit to the schedule defined
Ability to work independently, able to complete tasks with limited oversight
Strong written communication skills
Detail oriented
Motivated with a strong work ethic
Able to lift 40lbs

Nice To Haves

Fast learner
Experience writing procedural documents or technical documentation
Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
Strong customer service skills
Excellent problem-solving
Knowledge of computer hardware/software
Experience with hardware and software support

Responsibilities

Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
Provide prompt, courteous, and effective customer service.
Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
Perform technical tasks including hardware setup, password resets, network patching, and software updates.
Support ongoing projects in CNS IT Support, Inventory, and Security.
Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
Assist with office administrative duties and communications.
Other related responsibilities and functions as assigned.