IT Statewide Associate Engineer 1-3
About The Position
The Division of Administration/Office of Technology Services has a vacancy in the Network Communication Services Section. The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. This position is an entry- to mid-level network operations role within the Office of Technology Services (OTS) - Network Communication Services (NCS) Core and Data Center Network Operations. The incumbent assists in the installation, configuration, maintenance, and support of moderately complex core, backbone, and data center infrastructure under OTS responsibility. This position is designed to develop technical skills through approved instruction and hands-on experience, with the goal of mastering foundational and emerging network technologies relevant to the OTS enterprise environment. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including overseeing the state’s capital construction program, working to provide state and federal grants for community development, development of the state budget, providing technology services, giving agencies guidance in the state purchasing and contracting process, and administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes.
Requirements
- Two years of experience in information technology
- Six years of full-time work experience in any field
- An associate's degree in information technology
- A bachelor’s degree
- Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.
- A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
- Any college hours or degree must be from an accredited college or university.
Responsibilities
- Installing and configuring layer 2 switches in the data center and backbone, including basic port and VLAN settings under guidance from senior personnel
- Running and organizing fiber and copper cabling in network closets and infrastructure spaces
- Providing timely and accurate order and project closure updates to maintain accurate billing, inventory, and network documentation
- Participating in small-scope deployments or changes to core infrastructure under the direction of higher-level staff
- Coordinating with other OTS teams, customers, or vendors as instructed
- Providing limited guidance to junior personnel on basic provisioning tasks
- Assisting higher-level staff with configuration of layer 3 devices, subnets, and routing in the data center and backbone environments
- Troubleshooting basic layer 2/3 network connectivity or configuration issues in the data center and backbone
- Restoring services through equipment resets, port changes, or basic configuration modifications
- Replacing failed hardware components or patch cables as directed
- Providing Tier 2 support for EUC field and helpdesk staff when escalated issues relate to core infrastructure
- Study industry-standard models such as the OSI model and apply knowledge to job duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
