IT Statewide Associate Engineer 1-4 (Dco/Ots)

State of Louisiana•Baton Rouge, LA

2d•Onsite

About The Position

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This is an advanced level technical support position requiring the ability to provide technical leadership in the implementation and management of complex storage systems and storage networks. The incumbent will possess advanced, specialized skills in Storage hardware and software including iSCSI and Fibre Channel networks. NAS expertise as well as Server/Data backup/recovery experience is also desirable/helpful. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment. The incumbent is required to have in-depth storage planning, design, and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced storage related initiatives. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following: Overseeing the state’s capital construction program, Working to provide state and federal grants for community development, Development of the state budget, Providing technology services, Giving agencies guidance in the state purchasing and contracting process as they seek goods and services, Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes.

Requirements

Two years of experience in information technology; OR Six years of full-time work experience in any field; OR An associate's degree in information technology; OR A bachelor’s degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Any college hours or degree must be from an accredited college or university.

Nice To Haves

NAS expertise as well as Server/Data backup/recovery experience is also desirable/helpful.
Advanced, specialized skills in Storage hardware and software including iSCSI and Fibre Channel networks.

Responsibilities

Assumes lead responsibility for the day-to-day administration and maintenance of the SAN/NAS and iSCSI/FC switch fabric networks for multiple state agencies that are supported by the Division of Administration’s Technical Support staff.
Coordinates the installation, maintenance, and modification of vendor-supplied software for SAN/NAS and switch configuration and management which are critical to business functions that require after-hours scheduling due to extensive availability requirements.
Perform modifications to vendor packages by designing work and specifications.
Consults regularly with vendors concerning software and /or hardware problems, resolutions and system performance.
Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
Assists in the migration of storage data into the Storage and Backup/Recovery lines of service.
Provides problem analysis and specialized technical expertise to end-users, administrators, technical support personnel and management consultants.
Mentors lower level team members.
Facilitates knowledge transfer and training.
Identifies and analyzes current and future needs and requirements in the area of Storage and Backup/Recovery products for the Division of Administration and other departments that are supported by OTS Storage staff.
Reviews software products and interfaces with vendors as needed.
Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines
Provides problem determination for incident reports by the user community for the various departments pertaining to Storage and Backup/Recovery.
This includes hardware and software problems on the network attached storage and iSCSI/FC Fabrics as well as identification of problem backup jobs.
Follows up with users when necessary.
Advises and consults with management at multiple State agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends.
Studies and reviews technical documents, literature and trade publications in the field of Information Technology and management.
Performs all other tasks, special projects, analysis, studies, and plans as directed.