SITEC - IT Specialist - Camp H.M. Smith, HI.

Peraton•Halawa, HI

1d•$112,000 - $179,000•Onsite

About The Position

Peraton requires an IT Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is located in Camp H.M. Smith, HI. The Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) aims to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services. These services include maintaining Network Operations (NetOps), systems and network infrastructure, providing end-user and common device support, configuration, change, license, and asset management, conducting training, and performing Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement are crucial for USSOCOM, the CIO/J6 organization, and end-users operating globally 24x7x365. The IT Specialist will perform Tier one and two network support in accordance with the SIE OPORD, providing administration of network and communications systems, including IT Specialist systems. The role demands solid technical skills with experience in various network protocols, software, and hardware used in IT Specialist operations.

Requirements

BS + 8 years of experience OR MS + 6 years of experience OR PHD with 3 years of experience OR HS with 12 years of experience OR AA with 10 years of experience
DoD TS/SCI clearance required
Required certification: DoDD 01-M IAT II
General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees
Experience with Help Desk and must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude

Responsibilities

Creating tickets within the IT Service Management (ITSM) tool
Troubleshooting and proactively resolving technical issues
Responding to requests for technical support
Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Troubleshooting and repairing end user devices
Installing and troubleshooting software
Removing old equipment and performing data migration to new machines
Re-imaging hardware
Performing shared file access maintenance
Maintaining accounts
Creating tokens
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Resetting CAC/Token pins
Maintaining local registration authority capabilities
Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers
Ensuring incidents are routed and/or escalated to the appropriate support group
Escalating tickets to other IT support groups and/or vendor support
Implementing network and security access
Providing mobile device support
Providing CSfC kit support