IT Specialist

Port • Boston, MA

3h • Hybrid

About The Position

Port.io is building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following their recent $100M Series C funding round, they are in a phase of rapid hypergrowth with strong enterprise momentum. They act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, they help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability. As a product-led company, they believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.

Requirements

• 4+ years of experience in IT support, systems administration, and endpoint management in tech companies.
• Strong knowledge of macOS and Windows environments, device management tools (JumpCloud, Jamf, Intune, or similar), and identity systems (Jumpcloud, Okta, Google Workspace or similar).
• Experience supporting SaaS business applications such as Slack, Zoom, Atlassian, and Notion.
• Understanding of IT security best practices and compliance-oriented environments.
• Excellent troubleshooting, communication, and customer service skills.
• Hungry to learn and grow with the ability to work independently and prioritize in a fast-paced environment.

Nice To Haves

• Experience with automation tools (e.g., N8N, or scripting in Python/Bash).
• Familiarity with FedRAMP, SOC2, or ISO 27001 compliance frameworks.
• Previous experience in a high-growth SaaS or startup environment.
• Network administration or infrastructure experience (i.e. Meraki).

Responsibilities

• Provide day-to-day best in class IT support for Boston-based employees and remote US staff, as well as timezone coverage for worldwide employees.
• Manage US and remote procurement and asset management - forecast needs, work with suppliers, place orders and make sure all new hires are set on time.
• Handle onboarding and offboarding processes - including account provisioning, hardware setup, and access management.
• Manage endpoint configuration, maintenance, and lifecycle, ensuring compliance with company security and configuration standards.
• Support corporate applications (Google Workspace, Jumpcloud, Zoom, Slack, Jira, Notion, etc.) and help troubleshoot access and integration issues.
• Serve as the onsite lead for IT-related operations for Port’s North America sites (might require travel), coordinating vendor visits, hardware deliveries, office network maintenance and assist with new offices openings
• Ensure adherence to security and compliance standards, including SOC2 controls.
• Assist with network installation and administration on current and new offices
• Use AI tools actively in your daily work to move faster, write documentation, and reduce repetitive effort, bring forward ideas for where AI can automate or improve IT workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed