IT Specialist

AHA Consulting Engineers, Inc.•Alpharetta, GA

3d•Hybrid

About The Position

AHA Consulting Engineers, Inc. is seeking an IT Support Specialist to provide critical technology support for their operations and project delivery. The role is essential for ensuring employees remain productive, connected, and supported across multiple office locations. AHA is advancing its technology initiatives, including the adoption of AI tools, secure integrations, cloud-based collaboration, and digital workflows. This position is suited for an individual who thrives in a dynamic environment, enjoys problem-solving, assisting others, and can manage diverse tasks. The IT Support Specialist will offer hands-on technical assistance for hardware, software, onboarding, troubleshooting, user training, and general IT operations, collaborating with employees at all organizational levels. This role will work closely with and support the IT Director, addressing daily technology needs, escalating complex issues to the IT Director or external IT consultants/vendors, and ensuring coordinated technology support.

Requirements

2-5 years of experience in IT support, help desk, desktop support, or related role.
Strong troubleshooting and problem-solving skills.
Experience supporting Microsoft Windows environments and Microsoft 365.
Working knowledge of computer hardware, printers, mobile devices, and common business software.
Strong customer service and communication skills.
Ability to explain technical concepts to non-technical users.
Highly organized with strong follow-up skills and attention to detail.
Ability to work independently while staying aligned with IT leadership, internal stakeholders and outside support partners.
Ability to work in Alpharetta for at least 3 days/per week after the initial onboarding period, with additional onsite presence as business needs require.
Valid driver’s license and ability to travel occasionally between AHA offices, if needed.

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or related field.
Experience supporting engineering, architecture, construction, or professional services environments.
Familiarity with Azure Active Directory / Entra ID, SharePoint and OneDrive administration, VPN and remote access tools, basic networking concepts, Autodesk or engineering-related software environments, IT ticketing systems, and asset management tools.
Exposure to AI productivity tools such as Claude, ChatGPT, Microsoft Copilot or similar platforms.
Interest in supporting secure AI tool adoption, AI-enabled workflows and integrations such as API or MCP-style connections.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

Provide Tier 1 and Tier 2 technical support to employees across multiple office locations and remote users.
Troubleshoot hardware, software, printer, connectivity, and basic network issues.
Respond to IT support requests in a timely, professional, and customer-service-focused manner.
Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
Support conference room technology, video conferencing, and meeting setup.
Escalate advanced technical issues to outside IT consultants or vendors, when appropriate.
Support users with common access, installation, licensing and troubleshooting needs related to AutoCAD, Revit, Autodesk Construction Cloud and related Autodesk ecosystem tools.
Coordinate with internal technical leads, BIM/VDC resources, software vendors and the IT Director to resolve engineering software issues.
Help maintain documentation and process consistency for engineering software setup, access and deployment.
Provide first line support for approved AI tools and workflows, including user access, basic troubleshooting and questions related to secure use.
Assist with AI tool rollout support, including Claude, Microsoft Copilot, ChatGPT, or similar productivity tools as adopted by AHA.
Support secure connections and integrations related to AI-enabled workflows, including API or MCP-style connections, in coordination with the IT Director and technical stakeholders.
Help document AI tool support processes and reinforce appropriate security, privacy and usage practices.
Configure and deploy laptops, monitors, docking stations, mobile devices, and related equipment.
Assist with employee onboarding and offboarding, including account setup, equipment preparation, and system access.
Maintain inventory of IT hardware and software assets.
Install software updates, patches, and basic system upgrades.
Coordinate equipment replacements and warranty support.
Assist with user account administration, password resets, permissions, and access management.
Support cybersecurity best practices, including MFA, phishing awareness, and endpoint security processes.
Maintain organized IT documentation, procedures, and inventory records.
Coordinate with outside IT vendors, internet providers, software providers, and consultants.
Help improve IT processes, standardization, and employee technology experience.
Provide in-office support for new hire set-up and workstation moves.
Support employees with hybrid work technology needs.
Assist with occasional after-hours or off-hours support related to office moves, upgrades, or system maintenance.
Handle multiple priorities while maintaining a positive and professional attitude.