IT Specialist

MORAN SHIPPING AGENCIES INC•Providence, RI

2d•Onsite

About The Position

An IT Specialist is an integral part of the Information Technology department. You will be responsible for handling a variety of technical support requests and maintaining critical network processes to ensure the availability of IT equipment and services. Advanced troubleshooting skills are necessary to perform efficient support tasks and resolution of issues. You will also be part of a number of migrations, implementations, testing of hardware, software, and applicable procedures. Work must be thoroughly documented and completed according to project plans. Candidate must be comfortable providing remote support.

Requirements

Associate degree in an Information Technology field preferred or an equivalent amount of education and experience
Two years’ experience in IT and telecommunications preferred
Ability to coordinate several major projects simultaneously
Must have a positive attitude and strong interpersonal skills
Excellent communication skills
Strong desire for continued growth and learning

Responsibilities

Manage and track all IT support requests
Configure network equipment and services (phones, hotspot, laptop, printer, AD, web, fax, VoIP, etc.)
Handle transition of new /departed employees
Update distribution group memberships
Maintain IT workflows and forms used
Run exchange scripts
Public folder maintenance
Shared drive maintenance
Follow project timelines and deliverables
Review, code and process weekly telecom bills for payment
Monitor and track vendor pricing, features, reporting, etc. related to internet, LEC, long distance, mobile, faxing/telex, answering service, local IT support, etc.
Run monthly telecommunication reports used for client rebilling.
Update VoIP holiday and unplanned schedules
Maintain inventories for phones, air cards, and computers
Support Disaster Recovery methods (NAS, Cloud, email archive)
Maintain communication with support personnel in case of emergency
Ensure agents have backup communication with operational mobile air cards, cellphone, and satellite phone if applicable