IT Specialist

Zafran.io•New York, NY

15d•Onsite

About The Position

We are looking for a hands-on IT Specialist to own and manage day-to-day IT operations in our New York office. This is a user-facing role at the heart of our US operations - you'll be the go-to person for keeping our employees productive, our endpoints healthy, and our office technology running smoothly and securely. You will work 4 days per week from our New York office. About Zafran: Our Mission: To stop the exploitations of vulnerabilities, everywhere. What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited. Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations. We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

Requirements

2–3 years of hands-on experience in an IT support or IT operations role, ideally within a fast-paced or high-growth environment
Strong experience administering Google Workspace
Solid experience supporting both macOS and Windows environments
Hands-on experience with MDM platforms for device management and compliance
Working knowledge of SSO concepts and identity providers (Okta experience strongly preferred)
Proven ability to deliver friendly, efficient Tier 1 and Tier 2 support without sacrificing quality
Strong communication skills and a service-oriented mindset - you take ownership, follow through, and make people feel supported

Nice To Haves

Experience with Jamf for macOS management
Experience with Microsoft Intune for Windows device management
Experience supporting modern meeting room and conferencing setups
Experience with Workato or other automation/integration platforms

Responsibilities

Provide Tier 1 and Tier 2 technical support for employees both onsite and remotely, serving as the first point of contact for IT issues
Manage and maintain Mac and Windows endpoints across their full lifecycle — from provisioning and configuration to troubleshooting and retirement
Administer Okta, including user management, group policies, permissions, and security settings
Own and operate MDM solutions for Mac and Windows devices, ensuring devices are compliant, up to date, and properly configured
Support and maintain SSO integrations across internal tools and systems
Own the meeting room IT experience, including conferencing hardware, displays, and Zoom Rooms or similar setups
Handle IT procurement for the US team - ordering hardware, managing inventory, and coordinating timely replacements
Lead IT onboarding and offboarding, ensuring employees have the hardware, accounts, and access they need from day one (and that access is properly revoked when they leave)
Partner with the Security and broader IT teams to enforce policies, implement best practices, and support audits or compliance initiatives
Maintain clear and up-to-date documentation for IT processes, systems, and troubleshooting guides