IT Specialist

GSFoods•Wallingford, CT

8d•$65,000 - $70,000•Onsite

About The Position

We are seeking a proactive and versatile IT Specialist to join our team. The IT Specialist will be responsible for providing technical support and assistance to end-users, maintaining IT infrastructure, and ensuring the smooth operation of IT systems and services. This role requires a strong technical aptitude, excellent communication skills, and the ability to work both independently and collaboratively.

Requirements

Associate degree in computer science, information technology, or relevant experience.
2+ years of experience in IT support or a related role.
Strong technical proficiency with desktop operating systems (Windows 10, 11) and office productivity software (Microsoft Office).
Familiarity with basic networking concepts and protocols.
1+ years of experience with Dynamics 365 Business Central.
1+ years of experience with Power BI.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

Serve as the first point of contact for IT support requests from end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and other IT equipment.
Provide guidance and assistance to end-users on IT-related matters, including software applications, password resets, and system access.
Assist with the installation, configuration, and maintenance of operating systems, software applications, and peripherals.
Perform routine system administration tasks, such as user account management, access control, and system updates.
Monitor system performance and security and implement preventive maintenance measures.
Assist with the setup and configuration of network devices, including routers, switches, firewalls, and wireless access points.
Troubleshoot network connectivity issues and implement solutions to ensure reliable network operation.
Assist with the maintenance of network infrastructure, including cable management, patching, and documentation.
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
Track asset lifecycles from procurement to disposal and ensure compliance with organizational policies and procedures.
Coordinate with procurement and finance teams to order, receive, and reconcile IT equipment and software licenses.
Create and maintain documentation for IT systems, procedures, and troubleshooting guides.
Provide training and support to end-users on IT tools and applications.
Develop and deliver IT-related training sessions and workshops for staff members.
Assist with Administration and support of Dynamics 365 Business Central, ensuring system efficiency and reliability.
Assist with configuration of Business Central functionalities to align with business requirements.
Assist with training and support of users to improve adoption and usability.
Collaborate with various departments to identify, analyze, and interpret trends or patterns in complex datasets.
Develop, maintain, and optimize Power BI reports and dashboards to deliver insightful business analytics.