IT Specialist
About The Position
The IT Specialist will report directly to the IT Administrator and will be responsible for providing hands-on support for day-to-day IT operations at Jasper Ventures. This includes managing the helpdesk, providing technical assistance to users, maintaining computer systems and networks, troubleshooting system issues, and assisting in various IT projects as directed by the IT Administrator. The ideal candidate will have a problem-solving mindset, excellent communication skills, and the ability to translate technical jargon into easy-to-understand language for non-technical employees.
Requirements
- Working knowledge of relevant operating systems, software and programming
- Experience troubleshooting and repairing computers, printers, and network systems
- Excellent problem-solving and critical thinking skills
- Ability to explain complex IT concepts in simple terms
- Exceptional customer service skills, with a focus on delivering high-quality user experience
- Proficient with Microsoft 365 and familiar with VPN configuration, preferably Edge VPN such as CATO
- Associate degree in computer science, information technology, or similar field.
- At least two years' experience in a similar role
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Able to lift at least 50 lbs.
Nice To Haves
- Bachelor’s degree preferred.
- Relevant IT certifications (CompTIA, Microsoft, Cisco, etc.) are a plus
- Scripting and automation knowledge is a plus
Responsibilities
- Provide first line of IT support to internal staff, assisting them with hardware and software problems via phone, email, or in-person
- Manage and monitor internal assets to ensure accurate inventory records
- Assist with the maintenance of network infrastructure, including data center, network equipment, servers, and software applications
- Respond quickly and effectively to requests received through the IT helpdesk
- Document internal procedures, user guides, and IT-related instructions
- Assist with network and hardware troubleshooting, diagnostics, and repairs
- Collaborate with IT Administrator to ensure smooth deployment of new and upgraded systems
- Maintain user PCs, printers, servers, and other hardware technologies
- Participate in the setup and takedown of network infrastructure at various sites as needed
- Coordinate with vendors for the repair of system malfunctions that are beyond the scope of internal capability
- Other duties as assigned to meet the needs of the business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
