IT Specialist

Epiphany Business Services, LLC•Austin, TX

6d•Hybrid

About The Position

Epiphany Dermatology, headquartered in Austin, TX, is a fast-growing dermatology services company dedicated to improving access to dermatology services and providing exceptional patient care. The company has expanded significantly since 2015 and aims to increase its reach further. Epiphany Dermatology is seeking a service-oriented and motivated IT Specialist to join their IT Team. This role is crucial in supporting the company's mission and growth. The IT Specialist will split their time between leading specialized IT areas and providing support to teammates and clinics nationwide. This position involves a visible and trusted role in project meetings, clinic visits, and new partnership integrations, collaborating with vendors and internal teams to ensure systems are reliable, secure, and scalable. The role offers a front-line opportunity to influence the IT experience across the country. The ideal candidate must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport. Epiphany Dermatology emphasizes employee development and views this role as a career opportunity within a purpose-driven organization.

Requirements

High school diploma or general education degree (GED), Bachelor’s degree in information technology or related field preferred.
Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support.
Creative troubleshooting and problem-solving skills.
Driven, energetic and ready to develop new technical skills in advancement of career track.
Demonstrates a customer-first mindset with a calm and composed demeanor.
Able to travel 25-50% (continental US).
Must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport.

Nice To Haves

Experience in a healthcare setting is a plus.
Ability to work with an Electronic Health Record and other related E-Systems.

Responsibilities

Serve as a Subject Matter Expert (SME) within one or more specialized IT areas.
Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates.
Attend project meetings and summarize progress of IT related project(s).
Manage, resolve and escalate (if necessary) risks and/or issues.
Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities.
Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams.
Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution.
Escalate issues to the IT Manager or Senior Director according to IT procedures.
Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
Other duties as assigned.