IT Specialist

National Oceanic and Atmospheric Administration•College Park, MD

9d•Onsite

About The Position

This position is with the National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS), Central Operations, Operational Monitoring Division, and has one vacancy in College Park, Maryland. The working title is Observation and Data Specialist. The role monitors IT software related to environmental observations and services; maintains problem tracking and resolution systems, including customer service performance requirements; and provides operational support for NWS switching, surface observation, web infrastructure, and other distributed architecture systems. It also supports observational data inquiries, problems, and corrections related to meteorological oversight of numerical weather and climate processing. Rotating shift work is required. The position is designated as an Emergency Employee, and the incumbent may be required to relocate to an alternate facility outside the local commuting area.

Requirements

U.S. citizenship is required.
Must be suitable for Federal employment, as determined by a background investigation, and obtain a Moderate Risk Security Clearance.
Must be registered for Selective Service, if applicable.
Applicants must have one year of specialized experience equivalent in difficulty and responsibility to the next lower Federal grade level; for GS-11, one year equivalent to GS-09 is required, unless qualifying through the stated education substitution.
For the 2210 series, experience-based applicants must demonstrate IT-related experience in attention to detail, customer service, oral communication, and problem solving.
GS-11 specialized experience must include monitoring real-time data flow and processing in an operational computing environment; maintaining IT systems and equipment used to observe, collect, convert, process, and communicate data and information; and providing customers support and guidance on IT data products and services.
Alternatively, GS-11 applicants may qualify with a Ph.D. or equivalent doctoral degree in a listed related field, a degree with at least 24 semester hours in a listed field and required application, systems, or networks development or adaptation, or three full years of progressively higher graduate education leading to a Ph.D. or equivalent doctoral degree.
Qualification requirements must be met by the announcement closing date; Federal employees applying for promotion must also meet time-in-grade requirements by that date.
A one-year probationary period may be required.
Successful completion of the security investigation and favorable adjudication are conditions of continued employment.

Responsibilities

Monitor IT software related to environmental observations and services.
Maintain problem tracking and resolution systems, including management of customer service performance requirements.
Ensure around-the-clock operational support of the NWS switching system, surface observation systems, web infrastructure, and other operational distributed architecture systems.
Provide 24x7 operational support for observational data inquiries, problems, and corrections related to meteorological oversight of numerical weather and climate processing.