IT Specialist (US, Remote)

Eleos Health

4d•Remote

About The Position

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. As our new IT Specialist, you will be a central member of the Operations team at Eleos Health. This role will own and manage Eleos’ IT infrastructure and employee technology experience in the US, with a primary focus on hands-on support, systems management, security, and compliance. You’ll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S. The IT Specialist will be a hands-on technical POC for our US IT needs, reporting to the IT Manager.

Requirements

2+ years of experience in IT support / Help Desk (Tier 1–2)
Strong experience in macOS environments
Hands-on experience with JumpCloud (or similar IAM/MDM tools)
Hands-on experience with Google Workspace administration
Experience managing SaaS tools and user provisioning
Solid understanding of SSO, MFA, and identity workflows
Strong troubleshooting and communication skills

Nice To Haves

Experience with Apple Business Manager (ABM)
Familiarity with password managers (1Password or similar)
Experience in a startup environment
Basic scripting (Bash, Python) for automation

Responsibilities

Provide Tier 1–2 support for employees across macOS devices and SaaS applications
Troubleshoot access, authentication, and device-related issues quickly and effectively
Serve as the first point of contact for IT support requests
Manage user lifecycle (onboarding, off-boarding)
Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting
Administer JumpCloud (MDM, policies, device enrollment, SSO)
Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup)
Handle 1Password account recovery, vault access, and permissions
Support devices via MDM (JumpCloud)
Troubleshoot login issues, FileVault recovery, and device performance problems
Assist with device enrollment and lifecycle
Provide support for peripherals and workstation setup
Own ordering of hardware such as MacBooks, monitors, and peripherals
Manage inventory and lifecycle of devices
Provision, de-provision, and troubleshoot access across business-critical tools including: Slack, Zoom, Atlassian, Monday.com, Google Workspace, etc.
Manage Slack workspace (channels, groups, external users, SSO issues)
Ensure proper access control and license allocation across systems
Document processes, run-books, and troubleshooting guides
Maintain asset inventory and ensure devices are compliant with company policies
Work closely with the security team to enforce access controls and best practices
Escalate complex issues to IT Manager when necessary