Technical Training Specialist - US Remote

Motorola Solutions

20h•Remote

About The Position

This dynamic role is responsible for delivering North America (NA) technical training classes to customers, partners, and employees. The specialist will primarily provide detailed technical, administration, and end-user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem. They will also offer training recommendations during customer planning meetings. The successful candidate will collaborate closely with NA Training Consultants, Account Managers, Customer Service Managers, Project Managers, and other teams to ensure comprehensive training delivery and a high level of knowledge transfer. The main goal is to equip customers to effectively and efficiently use, operate, and maintain Motorola Solutions products and solutions, thereby driving customer satisfaction and strong relationships. Key responsibilities include training delivery, development, administration, planning, and execution of training events, as well as testing and maintaining a lab environment. This position requires an independent, detail-oriented individual with strong technical and instructional skills, adept at multitasking, and willing to travel to customer locations. The role involves working both independently and in team environments, prioritizing work for accurate and timely execution of deliverables, and demonstrating a continuous thirst for knowledge.

Requirements

High School diploma or equivalent
3+ years of technical experience with ASTRO/P25 communication systems
Strong knowledge of P25 Systems Integration
5+ years of practical technical experience
3+ years of technical training experience
Working knowledge of networking, PCs, and Operating Systems
Willing to travel approximately 50%
Self motivated in both team and solo environments
Excellent written and oral communication skills
Committed to accuracy and high standards
Adept at building strong relationships internally and externally
Ability to scope effort and coordinate work to meet internal, external, and project timelines
Customer Service focused
Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
Understanding of the how elements form a solution
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

Associates degree in Adult Education Networking, or similar
Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
Working knowledge and experience with P25 Communications Systems and subscribers
Training Certification or Training Development Experience
System Management experience in IP Based Dispatch Consoles
Working knowledge of Visio, MS Office, and Google Suite

Responsibilities

Deliver North America (NA) technical training classes for customers, partners, and employees.
Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem.
Provide training recommendations with Training Consultants during customer planning meetings.
Work closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students.
Ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.
Develop training content.
Administer training programs.
Plan and execute training events.
Test and maintain a lab environment.
Act independently to uncover and resolve problems.
Research and operate cross-functionally to learn new ideas for innovation.
Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives.
Consult with management and peers.