IT Specialist - NREC

Carnegie Mellon University•Pittsburgh, PA

7d•Onsite

About The Position

Responsible for front line support of users of desktops, networks and IT resources. Handles general questions and refers more complicated issues to higher level IT staff for their review or resolution. This category can include team members in help center, computer lab support and desktop support. At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. Members of our support staff work closely with leadership, technical experts, and one another to keep daily operations running smoothly and projects progressing efficiently. Whether providing technical or operational support, both internally and externally, coordinating events, managing resources, assisting with logistics, or delivering essential administrative services, each contribution is critical to achieving our shared goals. As part of our versatile team, you will collaborate with world-class robotics professionals who tackle complex industrial and government challenges and deploy innovative technologies into real-world operations. Your efforts will have a direct impact on both the efficiency of our operations and the meaningful projects we advance. We foster a culture grounded in integrity, respect, and collaboration, offering a flexible, supportive environment that promotes work-life balance and empowers you to take control of your career development. We are seeking a dynamic IT Support Associate to make direct contributions to the strategic growth of the Information and Operational Technology (IT and OT) systems at the foundation of world-class automated science laboratory at Carnegie Mellon University. This is an exciting opportunity for someone who thrives in a fast-paced and innovative setting. In this role, you will be instrumental in advancing the integrated operations team who are focused on supporting users and bringing new automation and science capabilities online. You will collaborate with development teams from the National Robotics Engineering Center who is partnering with the lab to rapidly bring new capabilities online, first in prototype modes and then for active scientific research. Successful applicants will take initiative, be curious, be willing to test solutions and report findings to senior staff and development teams. This position will be located in Bakery Square.

Requirements

Diagnose hardware and software problems on endpoint computing
Manage computer and domain accounts
Work with commercial and in-house software to meet requests
Install computer equipment in offices including computer towers and monitors
Manage support requests with staff and vendors as well as internal customers
This position will have access to ITAR information so must be a US person
Adaptability and openness to change as the department and organization evolves
Ability to work well with others and/or part of a team
Able to maintain confidentiality with sensitive information, and using appropriate discretion
Close attention to detail and ability to maintain accurate and detailed reports and records
Work well under pressure with frequent interruptions while meeting deadlines
Competency to prioritize work and handle multiple tasks simultaneously
Successful pre-employment background check
Applicants for this position must be currently legally authorized to work for CMU in the United States.
CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.
Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
This position will require work on a variety of projects, including projects that involve military/defense applications and/or are funded by military/defense sponsors.

Responsibilities

Account management
Responsible for handling first level support of service requests for the Biological and Chemical Innovation Laboratory
Support all technology, including laptops/desktops, servers, printers, networks, and business production software
Use provided tools to track inventory
Work with software and hardware vendors to resolve issues
Use ticketing system and communicate face to face to resolve the needs of the organization
Be an active participant in a support group with evolving responsibilities in a face paced environment.