IT Specialist

The Primavera Foundation • Tucson, AZ

7d • Onsite

About The Position

The IT Specialist will be responsible for the administration of IT software, firewalls, phone systems, mobile devices, and other software. This role involves supporting the setup of devices and email clients, tablets, mobile phones, and computers. The specialist will also need to understand virtual desktop environments and remote desktop technology. Key duties include configuring, deploying, and relocating desktops, laptops, printers, and other related devices, as well as troubleshooting IT issues with a strong customer service orientation. The role requires identifying, reporting, and responding to potential cybersecurity threats, setting up advanced network firewalls and switches, and documenting end-user system issues and requests. Ensuring prompt and high-quality resolution of requests, organizing and prioritizing tasks to meet deadlines, and providing technical documentation are also essential. Collaboration with vendors and research, design, and deployment of new solutions are part of the responsibilities. The IT Specialist must adhere to Primavera’s guiding principles and perform other duties as assigned by leadership.

Requirements

• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to technical and non-technical employees
• Quick analytic response to resolve issues
• Self-motivated and willing to learn, as well as always find solutions
• Able to work in a fast-paced environment
• Advanced knowledge using all office software (Word, Excel, Outlook, etc.)
• Advanced understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, setup, maintenance, and troubleshooting
• Proficiency in Microsoft Office products, especially Word, Excel, PowerPoint, and SharePoint
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Proficient in troubleshooting and supporting Windows servers, Office 365, office software, and cloud-based systems
• Experience providing remote support via phone and remote-control applications
• Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment
• Willing to learn and adapt to new technologies, computer systems, and other technologies when looking to expand your knowledge and career
• Troubleshooting skills with an effective customer service orientation

Nice To Haves

• Bilingual (English/Spanish)
• One year of experience and demonstrated proficiency with web-based database program(s)
• Bachelor’s degree in computer science or information science
• Strong administrative, organizational, and coordination skills
• Self-starter with diligent work ethic and proven dependability
• Outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to complete tasks while demonstrating attention to detail to produce high-quality work products
• Excellent communication, personal and presentation skills

Responsibilities

• Administration of IT software, firewalls, phone systems, mobile devices, and other software
• Support setting up devices and email clients, tablets, mobile phones, and computers
• Understanding of virtual desktop environment and remote desktop technology
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Troubleshooting skills with an effective customer service orientation
• Assist employees with computer or IT-related issues
• Identify, report, and respond to potential cybersecurity threats
• Set up advanced network firewalls and switches
• Identify, troubleshoot, resolve, and document end-user system issues and requests
• Ensure requests are resolved promptly and with high-quality results
• Organize, prioritize, and meet deadlines
• Provide technical documentation for configurations and procedures
• Collaborate with tech support from vendors such as internet providers, cloud solutions, and consultants
• Research, design, and deploy new solutions required by end-users
• Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership
• Other duties as assigned by leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level