IT Specialist

Zocdoc • New York, NY

12d • $73,900 - $100,000

About The Position

Zocdoc is seeking an IT Specialist to support employees in its New York office and remote users across the U.S. The role provides employees with the tools, access, and technical support needed to work effectively. It focuses on day-to-day onboarding and offboarding, asset and inventory management, and triaging IT support requests. This is an opportunity to gain hands-on IT experience in a collaborative, fast-paced environment, with room to take on more advanced responsibilities over time.

The position is hourly, with a stated range of $35.53–$48.08 per hour, annualized at $73,900–$100,000. The NYC base salary range is also listed as $73,900–$100,000. Actual compensation is determined by factors including experience, qualifications, and skills; certain positions may also be eligible for variable pay and/or equity.

Requirements

• At least 2 years of IT support or help desk experience.
• Experience with onboarding and offboarding workflows.
• Familiarity with account administration across Google Workspace, Active Directory, Azure, and Jamf.
• Basic understanding of IT asset management and inventory processes.
• Troubleshooting and customer service skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Effective verbal and written communication skills.
• A team-oriented mindset and willingness to learn new systems and processes.
• Ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.

Nice To Haves

• CompTIA A+, ITIL Foundation, or equivalent certifications.

Responsibilities

• Monitor the IT Support Desk queue, triage incoming requests, escalate urgent issues, and coordinate necessary approvals.
• Provide entry-level troubleshooting for employee systems and equipment, escalating complex issues to senior IT staff when needed.
• Process routine user access requests across platforms such as Google Workspace, Active Directory, Azure, and Jamf, escalating complex requests to senior IT staff.
• Execute technical aspects of employee onboarding and offboarding, including account provisioning and deactivation, laptop preparation, shipping logistics, and equipment returns.
• Maintain accurate inventory and asset tracking in Jira through weekly updates, laptop check-in/check-out, shipment tracking, and reconciliation of returned equipment.
• Assist with setup, testing, and maintenance of conference room and A/V equipment for onsite and offsite meetings and events.
• Partner with the IT procurement team to ensure inventory accuracy, track hardware needs, and coordinate office equipment fulfillment.

Benefits

• Competitive PTO
• Catered lunch daily
• 100% paid employee health benefit options, including medical, dental, and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave
• Fertility and family planning reimbursement
• Cell phone reimbursement
• Beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed