IT Specialist

AC & T CO INC•Hagerstown, MD

7d•$70,000 - $85,000•Onsite

About The Position

ACT is seeking a skilled, detail-oriented IT Specialist/Technician to provide technical support for hardware, software, and network-related issues. The role supports end users through phone, email, and in-person assistance, and includes troubleshooting, system administration, equipment deployment, maintenance, and technology recommendations. The position offers opportunities to learn, work on a variety of projects, and grow into a department leadership role.

Requirements

At least 3 years of IT experience.
Proficiency with Windows 10/11, iOS, and Android operating systems.
Knowledge of Microsoft 365, SharePoint, Active Directory, Group Policy, Entra ID, Intune, and related applications.
Familiarity with Windows Server 2016, 2019, 2022, and 2025, and SQL Server.
Knowledge of LAN/WAN networking concepts.
Ability to learn and adapt quickly to multiple software applications.
Strong understanding of internet security and data privacy principles.
Ability to maintain confidentiality and handle sensitive company information.
Effective verbal and written communication skills.
Strong interpersonal and customer service skills.
Proficiency in troubleshooting hardware and software issues.
Creative problem-solving ability and willingness to think outside the box.

Nice To Haves

Experience with Scale Computing or Hyper-V.
Relevant certifications such as A+, Security+, Network+, or Fundamentals.
Knowledge of MS Excel Macros, VBA, and MS SQL programming.
Experience with Sage Applications, Point-of-Rental, AWE ESys, or PetroSoft.
Experience with VoIP phone systems.
An accounting background.

Responsibilities

Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support.
Analyze and document reported production outages and issues, assessing their severity and impact.
Manage users and groups in Active Directory while following information security protocols.
Image, deploy, and configure workstations; set up new users and orient them to software and equipment.
Install, maintain, upgrade, and repair company hardware and software applications.
Organize and schedule system upgrades and maintenance as needed.
Research and recommend modern technologies to improve business operations.
Work independently and collaboratively to resolve technical challenges.
Participate in on-call support as needed.
Perform additional duties as assigned by management.