IT Specialist (Level 1)

Optima Medical•Boulder City, NV

About The Position

Optima Medical is an Arizona-based medical group with 34 locations and more than 150 medical providers, serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare and a broad range of primary and specialty services. Optima Medical is seeking a Level 1 IT Support Specialist to provide frontline technical support to staff across its clinic locations. The role helps ensure reliable day-to-day operation of hardware, software, and network systems. The specialist works with end users, clinic administrators, and the IT team to troubleshoot issues, escalate complex problems when needed, and provide timely resolutions that support operational continuity and staff productivity.

Requirements

High school diploma or GED.
At least one year of related experience.
Proficiency in installing and troubleshooting PC hardware, software, and peripherals.
Excellent written and verbal communication skills.
Strong attention to detail and time management.
Passion for technology and enthusiasm to learn.
Ability to travel between clinics if needed.

Nice To Haves

CompTIA, Microsoft, or Cisco IT certifications or training.
Understanding of basic networking concepts.
Experience working in a HIPAA-regulated or healthcare IT environment.

Responsibilities

Troubleshoot minor IT issues and escalate them as necessary.
Assist with onboarding and offboarding, including preparing and recovering devices.
Collaborate with Level 2 and Level 3 teams on escalated issues or special projects.
Install, configure, and maintain computers, workstations, and related equipment.
Travel to clinic locations to provide on-site support as needed.
Document issues in a ticketing system.