Onsite IT Specialist
About The Position
The IT Specialist provides technical support and maintains IT systems, equipment, and infrastructure at the Van Wert, Ohio facility and remotely at other U.S. locations. The role troubleshoots hardware and software, supports network connectivity and cybersecurity tools, manages IT assets, deploys equipment, and coordinates with service providers to support reliable and secure IT operations. The specialist provides end-user support, including remote support for users at other company facilities, and installs and maintains computers, peripherals, Microsoft 365, and business applications. The role also performs basic on-site checks of network and data-center equipment and UPS systems, coordinates network troubleshooting, supports endpoint security, and configures company phones and tablets. Other responsibilities include maintaining equipment inventory and service records; preparing and shipping equipment; supporting printers, scanners, security cameras, and other IT equipment; coordinating vendors and repairs; and reporting activities, incidents, and outstanding issues to the IT Manager. The specialist travels to assigned company locations as required for installations, troubleshooting, preventive maintenance, and other operational support. The position assists with incident response and recovery, scheduled maintenance, operational readiness checks, infrastructure upgrades, equipment refreshes, software deployments, cybersecurity initiatives, and technology improvement projects. It also supports site openings, relocations, facility expansions, and documentation of changes to IT equipment, configurations, and infrastructure.
Responsibilities
- Troubleshoot hardware, software, and user access issues.
- Install and maintain computers, peripherals, Microsoft 365, and business applications.
- Provide remote technical support to users at other company facilities throughout the United States.
- Meet established Service Desk SLA targets.
- Perform basic on-site checks of network equipment, connectivity, data-center equipment, and UPS systems.
- Coordinate network troubleshooting with the Network Team and report issues and findings to the IT Manager.
- Install, uninstall, and update approved software using designated IT tools.
- Assist with endpoint protection activities and follow established security procedures.
- Report security alerts and potential incidents to the IT Manager and Cybersecurity Team.
- Configure and deploy company phones and tablets, including email, applications, and MFA; coordinate activations, replacements, and technical issues with the service provider.
- Maintain mobile-device records and report status to the IT Manager.
- Maintain accurate IT equipment inventory and assignment records; configure, prepare, and ship equipment to U.S. facilities; coordinate replacements, returns, and supply replenishment.
- Install and troubleshoot printers and scanners; perform basic checks of security cameras and supporting equipment.
- Coordinate maintenance and repairs for UPS systems and other IT equipment.
- Coordinate IT service requests with external providers; follow up on repairs, maintenance, and unresolved issues; report vendor activities and service interruptions to the IT Manager.
- Maintain accurate IT tickets, inventory, and service records, follow company IT and cybersecurity policies, and report activities, incidents, and outstanding issues to the IT Manager.
- Travel to assigned company locations as required for equipment installations, troubleshooting, preventive maintenance, and technical support.
- Assist with site openings, relocations, technology upgrades, and other operational needs requiring on-site IT support.
- Assist with IT incident response and recovery involving network outages, endpoint security alerts, equipment failures, UPS alarms, and other service interruptions.
- Support troubleshooting and recovery procedures to minimize downtime and restore affected IT services.
- Participate in scheduled maintenance activities and operational readiness checks; document significant incidents, corrective actions, and recommendations for preventing recurring issues.
- Participate in infrastructure upgrades, equipment refreshes, software deployments, cybersecurity initiatives, and technology improvement projects.
- Assist with workstation deployments, office or production-area technology installations, network equipment replacements, and facility expansions.
- Support implementation and testing of new hardware, software, and IT procedures; assist with documenting changes to IT equipment, configurations, and infrastructure.
- Perform other IT-related duties and support activities consistent with the position's responsibilities, qualifications, and business needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
