IT Specialist, Time and Attendance

DSV•Iselin, NJ

9h•Onsite

About The Position

The IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve time and attendance software, hardware and mobile device issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.

Requirements

Associate’s degree in computer science, Information Systems, or related field.
1-3 years of experience in IT support, preferably in the warehouse, transportation, and logistics industry or a related field.
Experience with hardware and software troubleshooting and maintenance.
Familiarity with networking technologies, such as LAN, WAN, and VPN.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Flexibility to work across time zones when occasionally necessary.
Ability to work independently and as part of a team.
Strong attention to detail and ability to deliver high-quality work under tight deadlines.
Fluent in English (written and verbal).
Proficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support tools.
Familiarity with networking protocols and technologies such as TCP/IP, DNS, DHCP, and VLANs.
Familiarity with helpdesk ticketing systems such as ServiceNow.

Nice To Haves

Familiarity with ITIL or other IT service management frameworks is a plus.
Bachelor’s degree in Computer Science, Information Systems, or related field.
Experience with remote support tools and technologies.
Familiarity with mobile device management (MDM) solutions.
Experience with iSolved Time or other time and attendance software.
Understanding of Spanish.

Responsibilities

Provide Support for Time Attendance operational groups covering Warehouse, Driver, Virtual, Salary, and Office hourly employees.
Maintain the system rules associated with operational requirements, User access, Timeclock communications, and timecard accuracy.
Extract data and compile as necessary on as needed and monthly basis from payroll and Time and Attendance systems.
Correspondence to customers, internal and external.
Review and Answer emails in professional and organized manner.
Ensure maintain confidentiality and follow associated processes to follow up appropriately and timely.
Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.
Attend and contribute to Team support calls as appropriate.
Troubleshoot and resolve hardware and software issues.
Escalate complex issues to higher-level support as needed.
Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system.
Provide end-user training and guidance on the use of hardware and software applications.
Collaborate with other IT professionals to identify and resolve recurring technical issues.