IT Specialist, Time and Attendance

DSV•Woodbridge Township, NJ

7d•Onsite

About The Position

The IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve time and attendance software, hardware and mobile device issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.

Requirements

Associate’s degree in computer science, Information Systems, or related field
1-3 years of experience in IT support, preferably in the warehouse, transportation, and logistics industry or a related field
Experience with hardware and software troubleshooting and maintenance
Familiarity with networking technologies, such as LAN, WAN, and VPN
Fluent in English (written and verbal)
Proficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support tools
Familiarity with networking protocols and technologies such as TCP/IP, DNS, DHCP, and VLANs
Familiarity with helpdesk ticketing systems such as ServiceNow

Nice To Haves

Understanding of Spanish
Bachelor’s degree in Computer Science, Information Systems, or related field
Experience with remote support tools and technologies
Familiarity with mobile device management (MDM) solutions
Experience with iSolved Time or other time and attendance software
Familiarity with ITIL or other IT service management frameworks

Responsibilities

Provide Support for Time Attendance operational groups covering Warehouse, Driver, Virtual, Salary, and Office hourly employees.
Maintain the system rules associated with operational requirements, User access, Timeclock communications, and timecard accuracy.
Extract data and compile as necessary on an as-needed and monthly basis from payroll and Time and Attendance systems.
Correspondence to customers, internal and external.
Review and Answer emails in a professional and organized manner. Ensure maintain confidentiality and follow associated processes to follow up appropriately and timely.
Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.
Attend and contribute to Team support calls as appropriate.
Troubleshoot and resolve hardware and software issues.
Escalate complex issues to higher-level support as needed.
Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system.
Provide end-user training and guidance on the use of hardware and software applications.
Collaborate with other IT professionals to identify and resolve recurring technical issues.