IT Specialist (Network/Sysadmin) (Title 32)

Army National Guard Units•Draper, UT

8h•Onsite

About The Position

This National Guard position is an IT Specialist (Network/Sysadmin), Position Description Number D2727000, in the G4 at Draper, Utah, with the Utah Army National Guard. It is an excepted-service, dual-status technician position requiring membership in a compatible military assignment in the employing state. The incumbent advises the Supervisory Logistics Information Technology Specialist and Systems Administrator on Combat Service Support (CSS) automated logistics systems and programs, and oversees their fielding and operation. The role manages projects and programs for systems integration, identifies and executes funding needs, coordinates work for logistics IT systems administrators, and supports quality control and continuous improvement. The position provides software conversion, hardware fielding, installation, testing, troubleshooting, and ongoing support for automated logistics information systems. It assists users with technical problems and initial system setup, coordinates with Department of the Army, National Guard Bureau, program offices, vendors, and other support personnel, and manages hardware distribution and lifecycle activities, equipment exchanges, work orders, warranties, and help desk support. Applicants must meet the stated experience or education qualifications and maintain the required information assurance certification and security clearance. The position is subject to pre-employment and random drug testing.

Requirements

Have experience, education, or training providing basic knowledge of data-processing functions and general management principles sufficient to understand the stages involved in automating a work process.
Meet the GS-11 specialized-experience requirement: one year of specialized experience equivalent to at least the GS-2210-9 level, with an SF-50 showing occupational series 2210 required to validate the experience; or meet the stated alternative qualifications.
Be able to establish logistics information systems on land- or satellite-based networks and verify connectivity and functionality of computers, network equipment, and peripherals.
Be able to troubleshoot and provide staff advisory and user assistance, training, and evaluative services that improve computer system operability and interoperability.
Have knowledge of DoD, DA, and NGB IT regulations, policies, and guidance.
Have knowledge of data-processing rules, procedures, terminology, codes, processing methods, network integration, and current operating-system hardware and software characteristics, capabilities, and limitations, along with State/Territory technical and administrative requirements sufficient to assess automation applications and recommend hardware and software.
Have knowledge of ARNG CSS missions, objectives, terminology, and management practices sufficient to identify interaction and overlap between proposed applications and existing systems.
Have knowledge of standard computer systems and the ability to troubleshoot hardware and software problems and isolate their causes.
Know the capabilities and limitations of varied hardware and operating systems, computer equipment and software characteristics, and established equipment-testing methods and terminology.
Have instructional and communication skills sufficient to provide training and user assistance that improve users’ self-sufficiency and productivity.
Be a member of, or eligible for immediate membership in, the National Guard and have a compatible military assignment and grade before the effective date of placement.
Maintain the appropriate security clearance; a completed National Agency Check is required at minimum before assignment.
Achieve the appropriate information assurance certification within six months of assignment, as required by DoD 8570.01-M.
Meet applicable Selective Service registration requirements for males born after December 31, 1959.
Participate in mandatory direct deposit and pre-employment and random drug testing.
Provide a resume with detailed employment dates in MM/YYYY format and total hours worked per week.
Provide transcripts or other documentation substantiating any education qualifications; academic degrees and coursework must meet the stated accreditation requirements, and foreign education must be documented as comparable to U.S. education.

Responsibilities

Advise the Supervisory Logistics Information Technology Specialist and Systems Administrator on CSS automated logistics systems and programs.
Oversee the fielding and operation of automated logistics systems and programs.
Manage systems-integration projects and programs for CSS automation using knowledge of logistics programs and operations.
Identify, justify, submit, and execute funding requirements for SASMO operations and the State operating budget.
Lead and coordinate duties and projects for logistics IT systems administrators.
Review SASMO standard operating procedures to ensure they are current.
Conduct quality inspections, gather customer feedback, and carry out continuous-improvement initiatives under the Quality Control Program and Plan.
Perform software conversion, hardware fielding, and continuing system support.
Research and resolve hardware, software, and application problems by troubleshooting and coordinating with users, support agencies, and vendors as needed.
Coordinate with DA, NGB, and program offices regarding CSS operations, automated systems support, problem resolution, software upgrades, and change packages.
Help users identify and resolve computer problems, troubleshoot issues in work orders, and set up serviced logistics information system computers, including software loading, modem and network-card configuration, IP addressing, network connectivity, technical inspections, and coordination with other support personnel.
Manage requirements and coordinate receipt, distribution, installation, and lifecycle management of automated logistics information system hardware and peripherals.
Install, test, and evaluate automated logistics information system hardware.
Manage the State/Territory CSS automation tactical computer exchange (equipment float) program and maintain accountability for exchanges.
Serve as the point of contact for the SASMO Work Order Desk.
Provide help desk telephone coverage, resolve hardware and software issues, escalate complex issues, and prepare and route work orders.
Administer and coordinate warranty contracts related to system support.
Provide timely, courteous, and professional service to users by telephone and in person.
Perform other duties as assigned.