IT Specialist (Network/Sysadmin)

Army National Guard Units • Fort Richardson, AK

3d

About The Position

Serves as a senior IT specialist and advisor for Combat Service Support (CSS) automated logistics systems and programs in the Alaska Army National Guard. Provides technical and functional oversight for system fielding and operation, manages systems-integration projects, and provides hands-on support for logistics automation systems throughout the State or Territory. The position leads and coordinates work for logistics IT systems administrators, supports users, and oversees quality-control activities, hardware lifecycle management, software updates, troubleshooting, and help-desk operations.

The specialist plans and coordinates system implementation and support, including software conversion, hardware fielding, installation, testing, maintenance, and lifecycle management. The role resolves hardware, software, and application problems with users and relevant government support agencies or vendors; supports network connectivity and initial system configuration; and coordinates CSS automation issues, upgrades, and change packages with Army, National Guard Bureau, and program-office contacts. It also manages the equipment exchange program, warranty contracts, work orders, customer-request records, and reporting.

The position advises functional users, provides operator-level assistance and training, and develops or reviews procedures and quality-control plans. It identifies and justifies operating-budget requirements and executes allocated funds. Employment requires Alaska Army National Guard membership, U.S. citizenship, and the ability to obtain and maintain the required Secret clearance. The position is a dual-status technician role, requires an appropriate information-assurance certification within six months of assignment, and is subject to random drug testing. A two-year trial period applies.

Requirements

• Alaska Army National Guard membership is required; this is a dual-status technician position.
• U.S. citizenship and the ability to obtain and maintain the position's Secret security clearance are required.
• A completed National Agency Check is required before position assignment.
• Minimum military grade is Private First Class (PFC/E-3); maximum is Sergeant First Class (SFC/E-7).
• Must meet federal employment suitability requirements and the applicable Lautenberg Amendment restriction concerning qualifying domestic-violence convictions.
• Must demonstrate IT-related experience or qualifying education and the four competencies of attention to detail, customer service, oral communication, and problem solving.
• Must have at least one year of specialized experience equivalent to GS-09, or qualifying doctoral-level education: a Ph.D., equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree.
• Specialized experience includes work with computer applications or specialty areas; planning and coordinating assignments and project controls; adapting guidelines; preparing cost-benefit documentation; and experience with automated logistics systems, systems integration, software conversion, hardware fielding, troubleshooting, hardware maintenance, and user support.
• Must demonstrate the ability to establish logistics information systems on land- or satellite-based networks and verify connectivity and functionality of computers, network equipment, and peripherals.
• Must demonstrate the ability to troubleshoot and provide user assistance, training, evaluative services, and support that improve system operability and interoperability.
• Must have knowledge of DOD, DA, and NGB IT regulations, policies, and guidance.
• Must have knowledge of data processing, operating procedures, network integration, operating systems, hardware and software capabilities and limitations, and relevant state technical and administrative requirements.
• Must understand ARNG CSS missions, objectives, terminology, and management practices sufficiently to identify interactions and overlap with existing systems.
• Must know standard computer systems and be able to troubleshoot hardware and software problems and isolate causes.
• Must know instructional and communication techniques sufficient to train and assist users and improve their self-sufficiency and productivity.
• Must obtain the appropriate information-assurance certification within six months of assignment of IA duties; failure to obtain it may result in removal from the position.
• Must participate in pre-employment and random drug testing under the applicable drug-free workplace policy.
• Irregular and/or overtime or compensatory hours may be required, including hours outside the normal duty day.
• May be required to travel by car, military or commercial aircraft, or other transportation for temporary duty assignments.
• Resume must provide complete employment dates and hours worked per week, and must detail duties substantiating the stated qualifications.

Nice To Haves

• Knowledge and use of GCSS-A.
• Security+ certification.

Responsibilities

• Advise the Supervisory Logistics Information Technology Specialist and Systems Administrator on CSS automated logistics systems and programs.
• Oversee matters related to fielding and operating automated logistics systems and programs.
• Manage projects and programs for systems integration of CSS automation.
• Identify, justify, submit, and execute funding requirements for SASMO operations.
• Provide technical and functional guidance for serviced automated logistics systems and programs.
• Lead, assign, and coordinate duties and projects for LIT systems administrators.
• Plan, coordinate, modify, implement, and troubleshoot systems to meet customer needs.
• Review SASMO standard operating procedures and evaluate escalated help-desk tickets, setting priorities.
• Coordinate automation initiatives with State G6 and G3 elements.
• Administer the Quality Control Program and Plan, including studies, analyses, reports, inspections, customer feedback, and continuous-improvement initiatives.
• Perform software conversion, hardware fielding, and ongoing system support.
• Research and resolve hardware, software, and application problems with users, government support agencies, and vendors as needed.
• Develop and implement programs to ensure software and vulnerability updates are applied in the proper order.
• Coordinate CSS operations, system support, problem resolution, upgrades, and change packages with DA, NGB, and program-office contacts.
• Advise and assist functional users with automated CSS system management and operation, including reviewing relevant documentation and helping diagnose and resolve technical problems.
• Set up serviced automated logistics computers, including loading software, configuring modems and network cards, assigning IP addresses and subnets, establishing network connectivity, and completing technical inspections.
• Provide hands-on technical support to State or Territory logistics automation systems to maintain uninterrupted operations.
• Analyze requirements and manage hardware and peripheral receipt, distribution, installation, and lifecycle management.
• Install, test, and evaluate automated logistics hardware.
• Manage the CSS automation tactical computer exchange/equipment-float program and maintain exchange accountability.
• Perform organizational- and direct-support-level hardware maintenance as required; identify systemic problems and initiate corrective action.
• Provide operator-level assistance and troubleshoot automated logistics systems and programs.
• Serve as the SASMO Work Order Desk point of contact, provide help-desk telephone coverage, resolve or escalate issues, and prepare and route work orders.
• Maintain an automated database of customer requests and update their status; report unusual problems or provide reports upon request.
• Administer and coordinate system-support warranty contracts.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package available to the employee and family, subject to position eligibility.
• 1.49% cost-of-living allowance in addition to base salary, subject to change.
• Direct deposit is required for a selected technician.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree