IT Specialist II

Gradient Inc•Clackamas, OR

2d•$75,400•Onsite

About The Position

Gradient is seeking an IT Specialist to join their team. In this hands-on role, you’ll keep our people connected, secure, and productive, helping advance Gradient’s mission to make transportation safer. Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships. We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion: Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. Share Responsibility - The only way to keep everyone safe is if everyone does their part. Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

Requirements

At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting
Hands-on experience supporting Windows workstations and common business applications
Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
Valid driver’s license and reliable transportation for travel between Gradient locations
Ability to pass a background check and drug test (including THC)

Responsibilities

Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets.
Serve as the onsite hands for Gradient’s remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.