IT Specialist II

Relay • Toronto, ON

5d • CA$90,000 - CA$110,000 • Hybrid

About The Position

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
Relay’s IT team builds and maintains the systems, tools, and workplace technology that help our people do their best work. As an IT Specialist II, you’ll provide reliable day-to-day support, help maintain our Toronto office, and contribute to projects that improve how Relay operates. You’ll bring strong technical fundamentals, a service-first mindset, and the ability to make an impact from day one.

Requirements

• 3–5 years of IT support or IT Operations experience in a business or corporate environment.
• Can join an established environment and become productive quickly without foundational training in professional IT systems or support practices.
• Hands-on experience with, MDM systems, identity and access management, ticketing systems, and business collaboration tools.
• Experienced supporting macOS and Apple hardware in a managed corporate environment.
• Can independently troubleshoot complex hardware, software, identity, networking, and connectivity issues.
• Understand SSO, MFA, access permissions, least privilege, and secure onboarding and offboarding practices.
• Familiarity with office networking platforms such as Ubiquiti, Meraki, Fortinet, Cisco, or Aruba.
• Comfortable supporting Google Meet, Zoom, and meeting-room technology.
• Can manage multiple requests, prioritize effectively, and communicate clearly with both technical and non-technical teammates.
• Organized, curious, service-oriented, and motivated to improve systems rather than only react to problems.
• Will be on-site at our downtown Toronto office a minimum of 3 days per week, typically Tuesday through Thursday.
• Embody a hands-on mindset and don’t hesitate to roll up your sleeves when needed.

Nice To Haves

• A background working in startups, high-growth environments, or at another fintech.
• Experience creating automations that reduce manual work or improve IT service delivery.
• Familiarity with zero-trust environments and modern endpoint-security practices.
• Exposure supporting office expansions, network deployments, or meeting-room installations.
• Experience leading smaller IT projects and working with Agile delivery frameworks, including two-week sprints using Scrum or a similar approach.

Responsibilities

• Provide thoughtful, timely support to Relayers across hardware, software, identity, access, connectivity, and workplace technology.
• Own a regular portion of the IT support queue, independently troubleshooting and resolving issues while escalating appropriately.
• Support employee onboarding and offboarding, including account provisioning, access changes, laptop setup, and first-day technology readiness.
• Procure, configure, deploy, track, and maintain laptops, peripherals, and other IT equipment throughout their lifecycle.
• Support the day-to-day technology needs of Relay’s Toronto office, including meeting rooms, video conferencing, displays, networking, and shared workplace systems.
• Help administer SaaS and IT platforms such as Google Workspace, Iru, Okta, Slack, Atlassian, Notion and more.
• Maintain clear documentation, asset records, troubleshooting guides, and internal knowledge-base content.
• Identify recurring issues, perform root cause analysis, and recommend improvements that reduce friction and improve reliability.
• Automate routine tasks and help improve IT processes as Relay continues to scale.
• Contribute to larger IT initiatives and independently lead smaller projects, workstreams, or project tasks.
• Partner with Security, People, Workplace, Engineering, and other teams on cross-functional technology needs.
• Help create an exceptional employee experience by making support approachable, dependable, and continuously 1% better.

Benefits

• Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.
• Annual salary range for this role is $90,000 CAD to $110,000 CAD.
• For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $100,000 CAD.
• Encourage conversation with recruiter about compensation.
• Information on compensation philosophy and perks and benefits available on Candidate Hub.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed