IT Specialist II

Gradient Inc • Clackamas, OR

1d • Onsite

About The Position

Gradient is seeking an IT Specialist to join their team. In this hands-on role, the IT Specialist will keep employees connected, secure, and productive, helping advance Gradient’s mission to make transportation safer. The role involves troubleshooting employee technology issues, administering accounts, and supporting the remote Systems Administrator with onsite tasks. The ideal candidate is someone who takes ownership of problems, enjoys in-depth troubleshooting, and can communicate technical information clearly to users with varying levels of technical expertise. The position requires a balance of hands-on support, account administration, and documentation.

Requirements

• At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting
• Hands-on experience supporting Windows workstations and common business applications
• Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
• Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
• Valid driver’s license and reliable transportation for travel between Gradient locations
• Ability to pass a background check and drug test (including THC)

Responsibilities

• Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
• Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
• Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets.
• Serve as the onsite hands for Gradient’s remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
• Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance
• Employee Assistance Program
• FSA
• Paid Time Off
• Paid Holidays
• Simple IRA w/ Company Match
• Professional Development Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed